Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This is a high-impact opportunity to work at the intersection of executive engagement, sales, and customer insight within one of Service Now's most strategically important and high-growth business units. As Senior Manager, Customer Engagement Strategy & Operations, you will support efforts for the Moveworks executive  team in their most strategic customer and partner interactions. You will serve as a significant multiplier for executives - driving new business by ensuring every customer touchpoint is purposeful and well-prepared, delivering relevant live product demos to customers, and maintaining the continuity of customer relationships and insights across the full engagement lifecycle.

This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks from Service Now office in Mountain View, CA.

** What You Get To Do In This Role:*
* ** Drive Executive Customer & Partner Engagement for Moveworks and Service Now*
* + Triage and prioritize inbound customer meeting requests - ensuring time is protected and spent on the right customers at the right moments in the relationship

+ Proactively partner with Sales, Business Development, and Product teams to identify and bring forward high-impact customer and partner engagement opportunities

+ Ensure high-stakes customer meetings are executed flawlessly by preparing talk tracks, aligning with sales on strategic context, stakeholder mapping, and relevant product or other intelligence

+ Own demo strategy and delivery for executive customer meetings - partnering with solutions consultants to shape compelling demos that meet customer priorities, preparing the right demo environment, and delivering live product demonstrations to senior customer audience

+ Craft compelling executive narratives that bridge Moveworks and the Service Now product strategy to the specific needs, challenges, and priorities of strategic customers - helping principals tell a story that is both technically credible and commercially resonant

+ Support evaluation and cultivation of technology partnerships and strategic alliances - helping prepare Principals for partner engagements and ensuring follow-through on key relationship milestones

+ Attend customer and partner meetings, capture key themes and commitments, and drive clear follow-through across cross-functional teams

** Surface and Synthesize Customer and Market Signals*
* + Listen closely across engagements to identify recurring themes, friction points, and strategic opportunities - synthesizing them into insights that inform Moveworks from Service Now product and GTM priorities

+ Connect dots across customer conversations to surface patterns that inform product roadmap priorities

** Engage cross-functionally on key company priorities*
* + Act as an internal quarterback when strategic customers bring complex needs or requirements - mobilizing the right teams, driving toward resolution, and managing executive communications with the customer throughout

+ Contribute to cross-functional programs and initiatives - coordinating across GTM, Engineering, and Product teams to ensure commitments are met and momentum is maintained

+ Contribute to a high-performing team of Customer Engagement staff- sharing best practices, bringing a continuous improvement mindset, and always looking for ways to work smarter and elevate the quality and consistency of engagements across the team

** Successful candidates typically bring:*
* + 8 to 10+ years of experience spanning product, sales, strategy, or similar functions; background in solution engineering, product strategy, or management consulting strongly preferred; hands-on experience with enterprise software demos or technical pre-sales, or a technical background (CS / engineering) a plus

+ Executive presence with outstanding verbal and written communication skills - equally fluent presenting to a C-suite audience as crafting a tight strategic narrative

+ Proven operator in high-stakes, cross-functional environments - sharp business acumen, strong prioritization instincts, able to build consensus among senior stakeholders and drive results

+ Product fluency in AI and enterprise SaaS - able to demo confidently, speak credibly to roadmap, and connect technical capabilities to customer outcomes in live…