Director, AI Products

Company

Level AI – conversational intelligence platform purpose‑built for the modern enterprise, leveraging generative and agentic AI for contact centers.

Director, AI Products

Mountain View, CA (Hybrid)

• Competitive base salary
• Meaningful equity
• Performance bonus
• Full medical, dental, and vision coverage
• 401(k)
• Unlocked PTO
• Parental leave
• Home office stipend

• 8+ years of product management experience.
• At least 4 years shipping AI/ML or NLP products in production at scale.
• Demonstrated track record leading LLM‑powered, speech, or conversational AI products through 0→1 and scale stages.
• Strong technical fluency (prompt engineering, eval design, RAG, fine‑tuning, hallucination mitigation, latency/cost trade‑offs).
• B2B SaaS experience, ideally enterprise.
• People management experience (hiring, leveling up, and retaining senior PMs).
• Excellent written and verbal communication skills.

• Background in conversational intelligence, contact center technology (CCaaS, WEM, QA), speech/ASR, or applied NLP.
• Experience in conversational AI, contact center, or revenue intelligence spaces.
• Technical degree (CS, EE) or strong applied AI/ML credentials.

• Own the multi‑quarter roadmap and product strategy for Level AI's AI product portfolio (including Agent Assist, AutoQA, Voice of the Customer, coaching, and analytics).
• Lead, hire, and develop a team of senior product managers.
• Partner with AI/ML engineering on model selection, fine‑tuning vs. prompting trade‑offs, RAG architecture, and evaluation methodology.
• Shape the agentic product roadmap (multi‑agent systems, orchestration patterns).
• Define accuracy benchmarks, guardrails, and quality bars for AI features.
• Translate contact center workflows into AI product opportunities.
• Drive 0→1 launches and scale existing products.
• Partner with GTM teams (Sales, Marketing, CS) on positioning, pricing, and packaging.