AV Field Service Technician

About Electrosonic

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

We are looking for an AV Field Service Technician located in Northern California and supporting the region. This position reports directly to the Field Service Operations Director.

The Field Service Technician (FST) is responsible for delivering high-quality on-site and remote technical service, maintenance, and support for Electrosonic's installed audiovisual, control, and experiential technology systems. This role supports mission-critical environments such as museums, cultural institutions, transportation hubs, corporate facilities, and public-facing venues where system reliability, professionalism, and customer experience are paramount.

Field Service Technicians act as the primary on-site representative of Electrosonic, executing service work in alignment with service agreements, SLAs, internal operating procedures, and safety standards. The role requires strong technical troubleshooting skills, sound judgment, clear communication, and effective coordination with internal teams including Service Desk, Scheduling, Programming, Engineering, and Project teams.

What you'll do

Key Responsibilities

Service Delivery & Technical Support

* Perform on-site and remote troubleshooting, diagnostics, repair, and maintenance of integrated AV and experiential technology systems, including displays, projection, audio systems, control systems, media servers, cameras, and network-connected devices.

* Execute service work in accordance with approved scope, contractual obligations, SLAs, and Electrosonic service standards.

* Identify root causes of system issues and determine appropriate corrective actions, including repair, configuration adjustment, component replacement, or escalation.

* Support Preventive Maintenance Visits (PMVs), including system inspections, routine upkeep, documentation, and reporting.

* Identify faulty equipment and provide accurate information to support RMA, replacement, or follow-on service recommendations.

Customer Interaction & Professional Representation

* Serve as a professional, customer-facing representative of Electrosonic in high-visibility and often public environments.

* Communicate clearly with client stakeholders regarding findings, work performed, limitations of scope, and next steps.

* Set appropriate expectations while maintaining a service-oriented, solution-focused approach.

* Build and maintain positive working relationships with clients through reliability, professionalism, and clear communication.

Documentation, Reporting & Timekeeping

* Accurately document all service activities, including work performed, findings, corrective actions, and recommendations.

* Complete service tickets, reports, and required documentation in a timely and accurate manner.

* Submit timecards correctly and on time, using appropriate project and service codes.

* Capture relevant photos, logs, configurations, and notes to support service history and reporting.

Coordination & Team Collaboration

* Work closely with Service Desk, Scheduling, and Service Management to support effective dispatching, prioritization, and communication.

* Collaborate with Programmers, Engineers, and Project teams by acting as on-site support, including providing hands-on assistance and validation as required.

* Support service-related installations, small scoped work, and project commissioning activities when assigned.

* Participate in scheduled on-call rotations and provide after-hours support in accordance with established policies.

Communication & Collaboration

* Excellent cross-functional communication skills across Sales, Engineering, CSMs, Vendors, and Clients.

* Share clear, timely, and accurate information to support effective service delivery and customer satisfaction.

* Contribute to a collaborative team environment across regional and national service resources.

Asset Awareness & Operational Support

* Maintain awareness of installed systems, assets, and spares at customer sites.

* Assist with identifying consumable usage, spare part needs, and system risks that may impact reliability.

* Support service-related quotations and recommendations by providing accurate technical input when requested.

Safety, Compliance & Standards

* Follow all Electrosonic health & safety procedures, site-specific requirements, code of conduct and client policies.

* Maintain a safe, organized work environment and proper handling of tools and equipment.

* Adhere to security, access control, and confidentiality requirements, including work in secure or restricted environments where applicable.

* Maintain required training, certifications, and…