Feedback Moderator II

**** What this Job Entails:
**** The Feedback Moderator II is responsible for monitoring and responding to tester feedback groups including providing technical support, triaging of issues, reporting bugs and escalating issues.
**** Scope:
***** Works on assignments that are moderately difficult, requiring judgment in resolving issues
* Requires some instruction on new assignments and infrequent checks on daily work
**** Your

Roles and Responsibilities:

***** Provide periodic reporting of volume and status of feedback reports, including google group feedback and issues reported on bugs.
* Share product, program and process knowledge with other team members to help knowledge growth.
* Answer questions from testers and follow through to investigate issues and track root causes.
* Track issues to identify gaps over time and highlight those issues to PgM lead.
* Create better documentation around our processes and resources.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
**** Required Qualifications/

Skills:

***** Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
* Exercises judgment within defined procedures and practices to determine appropriate action
* Organized and detail oriented
* Excellent customer support skills
* Strong problem solving and writing skills is a must
* Excellent critical thinking skills
* Capacity to manage high pressure, short timelines and willingness to be flexible
* Team collaboration skills
* Strong multi-tasking skills and ability to adapt to rapidly changing development project
* Knowledgeable of Google products and Google Sheets
* Must be reliable and have an excellent work ethic
***
* Preferred Qualifications:

***** Excel skills
**** Physical Demand & Work Environment:
***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
** Salary Range**$17.36 - $27.40 USD (Hourly)
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
*** Astreya*
* ** offers comprehensive*
* ** b
* *** enefits to all Regular, Full-Time Employees,*
* ** including:
*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
* Dental provided through UHC
* Nationwide Vision provided by UHC
* Flexible Spending Account for Health & Dependent Care
* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
* Corporate Wellness Program provided by Goomi Group
* Employee Assistance Program
* Wellness Days  401k Plan
* Basic and Supplemental Life Insurance
* Short Term & Long Term Disability
* Critical Illness, Critical Hospital, and Voluntary Accident Insurance
* Tuition Reimbursement (available 6 months after start date, capped)
* Paid Time Off (accrued and prorated, maximum of 120 hours annually)
* Paid Holidays
* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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