Principal Product Specialist

Principal Product Specialist (job code 88617)

Bloomreach is building the world’s premier agentic platform for personalization
. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —
Loomi AI — so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Employer Bloom Reach, Inc.

Position Principal Product Specialist (job code 88617)

Duties Oversee technical support of company customers by technical support engineers/specialists who are diagnosing, troubleshooting, repairing or optimizing systems/applications. Responds to situations where the first-line product support has failed to isolate or fix problems in malfunctioning software or applications. Serve as a principal product expert for proprietary AI/ML based Discovery products. Provide strategic consulting to enterprise customers on processes including integration, site optimization and AI tuning.

Recognize customer specific needs and make recommendations. Algorithmically, analyze trends and patterns in cases and customer feedback on an ongoing basis to address customer pain points proactively. Design, build and optimize internal observability and efficiency tools, ensuring robust monitoring, streamline workflows, and improve operational efficiency across teams. Prepare and conduct regular meetings to review business needs and take corrective actions.

Collaborate with engineering and product teams to drive issue resolution. Collaborate with our Digital Experience Manager to craft winning strategies. Perform root cause analysis of issues and help customers get the most out of the Bloomreach Discovery software. Communicate complex technical issues via email and in person. Take ownership of customer issues reported and see problems through to resolution.

Education Required:

Bachelor or foreign equivalent in Electronics Engineering, Computer Science, Information Systems or related field.

Experience

Required:

6 years progressive experience as Lead Solution Engineer, Associate System Analyst, Software Engineer or related occupation.

• Must have at least 1 year of prior work experience in AI/ML modeling and tuning
• IAM, AWS, Grafana, Sumologic, Datadog, Nexla, Qubole, SOLR, Blazemeter, Kibana, Auth0 or A/B testing, Open Search, Airflow
• Core Java and Java libraries, Python, Google Colab.
• RESTful Web Services and API regex
• Database querying including SQL, Big Query, Cassandra and Amazon Redshift
• Working with integration patterns and frameworks including Apache Camel and Spring Integration
• Vector representations, semantic modeling, and natural language understanding

Position permits telecommuting.

Salary $157,000 - $182,857 per year