Chief of Staff to SVP and GM AI

Position: Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)
Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)

About the Team

At Moveworks from Service Now, our technology makes AI work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining our team, you'll be at the forefront of the AI transformation.

Moveworks and Service Now have come together to redefine how AI works for the enterprise. By combining Service Now's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow - built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

Role Overview

We are seeking a Chief of Staff to partner directly with the SVP and GM, Employee Experience & AI (Moveworks). This is a highly strategic, execution-driven role designed to extend the reach, effectiveness, and impact of a senior executive operating at the center of one of Service Now's most critical growth bets: AI and the enterprise "front door."

This role requires a rare combination of strategic thinking, operational rigor, technical fluency, and executive presence. The Chief of Staff will act as a force multiplier-driving alignment across global teams, unblocking critical initiatives, and ensuring the organization consistently exceeds expectations.

This is not a traditional staff role; it is a high-impact leadership position with visibility across product, go-to-market (GTM), and executive stakeholders.

What You Get to Do in This Role

* Oversee cross-functional processes related to initiatives led by the SVP/GM, including planning, monitoring progress and ensuring execution

* Act as a strategic partner to the SVP/GM, helping prioritize, manage, and execute against a complex and rapidly evolving business agenda

* Drive cross-functional alignment across product, engineering, sales, marketing, and regional leadership (including EMEA and APAC)

* Engage directly with senior leaders (including direct reports and cross-functional executives) to ensure alignment and accountability

* Represent the SVP/GM in internal and external forums, including customer engagements, executive meetings, and strategic discussions

* Set agendas and create content for weekly and offsite meetings and partner with the Communications team to support the SVP/GM in crafting written communications, delivering Town Halls and preparing for external speaking engagements

* Lead and execute special projects that are critical to the success of the business but do not neatly fit within existing organizational structures

* Bring structure to ambiguity, operating effectively in a fast-moving, high-stakes environment

Qualifications

To be successful in this role, candidates should bring:

Experience and

Education:

* AI-Native Mindset & Execution:
Deep understanding of how AI transforms product development, design workflows and user experiences. You've built AI-powered operations, leveraged AI to increase productivity or led strategic initiatives where AI was central to the solution. You think about AI as core enabler and know how to help teams adopt AI tools to accelerate decision making, automate workflows and unlock new capabilities.

* 12+ years of work experience (or 7+ years post-MBA or equivalent) across strategy, operations, product, and/or GTM roles…