Desktop Support Specialist

Our client, a leader in Financial and Tax Software, is looking for someone to join their team as a Desktop Support Specialist in Mountain View, California.

This is a W2 contract position that is budgeted until December 2027

You will provide hands‑on technical support for end users across hardware, software, and network environments. This role is responsible for troubleshooting issues, deploying new equipment, supporting enterprise applications, and ensuring a high level of customer service.

• Troubleshoot, repair, and replace desktop, laptop, and peripheral hardware.
• Deploy and configure new desktops, laptops, and workstations.
• Install, upgrade, and support Windows hardware and software.
• Provide Level 1 and Level 2 support for desktop, application, printing, email, connectivity, and remote access issues.
• Manage and resolve incidents through the IT support queue and ticketing system.
• Perform new hire setups, employee terminations, relocations, asset inventory, and equipment lifecycle management.
• Support remote imaging, automated updates, and endpoint maintenance.
• Apply desktop and server updates to maintain security and system performance.
• Document issues, resolutions, and technical procedures while maintaining strong customer communication.
• Escalate complex issues to the appropriate support teams when necessary.

• Technical degree or equivalent combination of education and related experience.
• Experience supporting Windows‑based desktop and laptop environments.
• Strong troubleshooting skills across hardware, software, networking, and enterprise applications.
• Experience working with ticketing systems and IT service management processes.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests and manage workload effectively.