Desktop Support Technician , CA, Mountain View

Position: Desktop Support Technician Jobs in USA, CA, Mountain View | Rose International Job
•
** Only qualified Desktop Support Technician candidates located near Mountain View, CA, will be considered due to the position requiring an onsite presence**
* Experience

Required:

3-5 years in a corporate desktop support/service desk environment

Ticket handling: ability to follow up, track, and close tickets efficiently

Basic troubleshooting: hardware, software, and end-user issues

Strong customer support and communication skills

Technical Environment:

Mac-heavy environment (˜90%) - must be comfortable supporting macOS

Some exposure to Windows PCs (˜10%)

Mobile device support:
Android & iOS

Systems & Tools:

Microsoft Exchange

Active Directory

G Suite (Google Workspace)

Slack

Service Now (or similar ticketing tools)

Responsibilities:

The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems

Maintains and implements desktop solutions in support of organizational business needs

Provides professional-level phone support to customers

Performs all duties in accordance with company policies and procedures

Troubleshoot and replace laptop and PC hardware

Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support

Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to the next level of technical staff

Set up, maintain and troubleshoot

Participate in the IT Support queue, which will result in assigning and prioritizing open issues

Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine the appropriate group for escalation

Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.

Perform server and desktop computer updates to safeguard from malicious viruses and malware

Manage customer issues and requests by creating, tracking and documenting technical solutions

Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks

Build/deploy new workstations (desktops, laptops)

Install/upgrade hardware/software on Windows workstations

Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation

Maintain positive relations through effective customer follow-up

• ** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).