STS Senior Director, Developer and AI

Position Summary

Samsung Ads Engineering is seeking a Sr. Director, AI Experience (AIX), Developer. The role leads three complementary disciplines—AI Experience, Developer Experience, and Site Reliability Engineering—to raise productivity across our Service Business Teams organization.

Why This Role Exists

AI can generate code in minutes, but shipping software still takes too long because friction remains. This role attacks friction on three fronts: deploying AI broadly, removing developer‑specific friction, and building reliability posture.

What Makes This Role Unique

This role requires fluency across the three disciplines, organizational maturity to run each, and the ability to maintain a coherent story for leadership. It involves stakeholder collaboration, translating impact into business language, and driving coalitions.

• Own the AIX strategy and roadmap for all of SBT, partnering with Cloud and AI Architects.
• Lead the identification, evaluation, and deployment of AI capabilities within existing SaaS tools.
• Champion and operationalize AWS Bedrock-backed tools for all SBT staff.
• Lead a small team designing and configuring agentic AI workflows for non‑technical business users.
• Partner with security, platform, and product teams to ensure AI initiatives are secure, compliant, and aligned to business KPIs.
• Stay ahead of the AI landscape, continuously evaluating emerging capabilities and driving adoption at scale.
• Measure AIX impact in business terms: time recovered, toil eliminated, adoption rate, and business outcomes enabled across SBT functions.

• Lead a listening‑first approach to Dev Ex, regularly engaging with developers to surface friction.
• Identify and eliminate friction across feedback loops, flow state, and cognitive load.
• Prioritize low‑lift, high‑impact improvements over new tools.
• Define and champion golden paths for standardized developer workflows.
• Treat developer experience as a product, continuously measuring and iterating.
• Spot warning signs of excessive friction such as broken builds and flaky tests.
• Instrument and monitor AI tool impact on developer workflows.
• Invest in platform engineering foundations for Dev Ex.

• Establish and maintain SLOs/SLAs across critical services.
• Lead the observability strategy with instrumentation, dashboards, and alerting.
• Champion production resilience through chaos engineering, capacity planning, incident management, and business continuity.
• Partner with engineering teams to embed reliability practices into development workflows.
• Manage and continuously improve on‑call practices and post‑incident review processes.

• Establish a Dev Ex measurement practice using SPACE, DORA, and DXI frameworks.
• Extend the SPACE framework with Trust for AI‑augmented development.
• Track and report on AI‑specific metrics alongside delivery metrics.
• Translate improvements into business language: time recovery, cost savings, revenue acceleration, and correlation evidence.
• Frame metrics for different audiences.
• Build compelling narratives for leadership.

• Act as primary liaison between engineering, platform, product, and business teams.
• Sell initiatives, plan communications, and manage organizational change.
• Translate complex technical concepts into actionable insights.
• Design and deliver enablement programs, training, and documentation.

• Define an integrated strategy and roadmap across AIX, Dev Ex, and SRE.
• Apply a structured improvement methodology, secure leadership buy‑in, and communicate wins.
• Navigate the J‑curve of Dev Ex improvement.
• Shift focus from output metrics to outcome metrics.
• Champion the DORA AI Capabilities initiative.

• Mentor and grow a high‑performing team across disciplines; recruit, develop, and retain strong contributors.
• Conduct performance reviews and provide feedback.
• Foster a culture of continuous learning,…