Director, Strategy & Operations - Moveworks

Director, Strategy & Operations - Moveworks

Full-time position located in Mountain View, California.
Salary:
Negotiable.
Company:
Moveworks, an AI assistant platform acquired by Service Now.

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we are transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business in the Best in Innovation category.

Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and received the AI Breakthrough Award in 2024.

In December 2025, Moveworks was acquired by Service Now, marking a milestone in our journey to create a single front door to work for all business systems. By combining Service Now’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow.

Join our team to be at the forefront of the AI transformation, backed by the global scale of Service Now and the agility of a high-growth company.

The Director of Strategy & Operations will shape the business strategy and operational engine of the Moveworks Business Unit within Service Now. This high-impact, high-visibility position partners directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data—helping translate vision into execution and measurable business outcomes.

The role is ideal for a strategic operator who thrives in ambiguity, brings an acute data‑informed mindset, and enjoys building scalable frameworks in fast-moving environments.

• Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
• Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders
• Build and scale operational frameworks, processes, and performance metrics to support sustainable growth
• Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
• Drive integration initiatives and ensure successful execution of strategic priorities within the broader Service Now ecosystem
• Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations
• Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance
• Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness
• Operate as a hands‑on principal, building initial versions of new initiatives and setting the foundation for long-term scale

• This is a high-visibility role that requires strategic thinking, rigorous analysis, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment
• 12–15 years of relevant experience, including at least 2 years in management consulting, finance, strategy, or operations in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgments, or problem-solving. This may include using…