Java Developer​/Production Support Engineer

• Contract

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Qualifications:

• Bachelor degree in a relevant field is desirable.
• Has a broad experience from either a development or operations perspective
• Experience working with web and Java/J2EE based applications
• Proficiency with Unix Commands and PL/SQL
• Should be able to work closely with a cross functional team
• Strong verbal and written communication skills as well as presentation skills.
• Knowledge of Monitoring Tools like SPLUNK, TELEAF would be added advantage.

Responsibilities:

• Handle the sustainment engineering operations for the eCommerce platform
• Resolve critical issues impacting platform, customer experience and in turn revenue within the SLA.
• Providing Root Cause for critical issue and mitigation plan.
• Ensure process compliance including Sox controls.
• Ensuring the system stays healthy and running, which includes performance as well as other business KPI’s like traffic and order conversion.
• Provide quick turnaround time for critical issues like Security vulnerabilities and site outages.
• Designing and development of monitoring application, automated status reports and various other value ideas.
• Interacting with various stakeholders including business for discussion over long and short term solutions.
• Interaction with Client teams (IT and Business) over Process setup and improvements.
• Coordinating releases, including release planning and execution. Interaction with various teams during release execution for deployment and validation.
• Analyzing and resolving deployment issues.
• Front ending client escalations and mitigating them.
• Schedule and prioritize work and plan a sequence of operational activities that accomplish the planned targets. Set priorities and provide reports to the management.
• Analyzing the weekly performance report for different global markets and sharing the same with Management.
• Interacting with the offshore team as well as Dev teams for day to day operational activities, Quality Assurance using the proprietary tools of HCL.
• Interacting with onsite and offshore team for issue analysis and resolution

Thanks & Regards
ASHOK KUMAR
Sr. Lead / IT Recruiter
Paradigm Infotech
Call :
8830 Stanford Blvd, Suite 314, Columbia, MD 21045

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