Senior Program Manager – Deployments

About this role

We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments s person will build and maintain the systems, workflows, and cross‑functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high‑quality deployment experience as our fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next.

This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.

• Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
• Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
• Partner with sales and customer success to ensure pre‑sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
• Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
• Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
• Build a structured feedback channel between customer‑facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
• Define and track deployment KPIs, including time‑to‑live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
• Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
• Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
• Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
• Experience working closely with customer‑facing teams in a technical product environment involving complex, multi‑stakeholder deployments.
• Familiarity with CRM and support platforms (e.g., Hub Spot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
• Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
• Comfortable operating without a playbook, knowing when to establish process and when to move without it.
• Experience in autonomous systems, robotics, or industrial automation strongly preferred.

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short‑term and long‑term disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Remote or hybrid work opportunities
• Sabbatical leave opportunity after 5 years with the company
• Paid Parental Leave
• Daily lunches for in‑office employees and fully‑stocked kitchen with snacks and beverages
• Monthly meal and tech allowances for remote employees

$140,000 - $175,000 a year