Principal Systems Design Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Role Summary

We are seeking a hands‑on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking, cloud, identity, and collaboration platforms, with the ability to align teams and drive integration outcomes effectively.

Key Responsibilities

Infrastructure Integration & Assessment

• Lead discovery and capability assessment across environments.
• Develop integration roadmap with dependencies and milestones.
• Serve as primary liaison between organizations.
• Align with enterprise architecture standards.

Networking (Physical, WiFi & Cloud)

• Integrate physical and wireless network environments.
• Implement VPN, SD‑WAN, and cloud networking.
• Ensure consistent routing, segmentation, and security.
• Monitor and resolve performance issues.
• Define rationalized cloud hosting strategy (AWS, Azure, GCP).
• Apply SRE principles (SLOs, SLAs, observability).
• Implement IaC, CI/CD, and automation.

Identity & Access Management

• Implement SSO, MFA, and directory sync.
• Enforce RBAC, PAM, least privilege.
• Ensure regulatory compliance.
• Define unified collaboration platform strategy.
• Lead Messaging and Collaboration tool alignment.
• Manage data migration and compliance.
• Ensure smooth end‑user transition.

Security & Governance

• Align with SOX, GDPR, HIPAA, NIST, CMMC/Fed Ramp.
• Implement and validate security controls.
• Establish governance standards.
• Operational Resilience
• Ensure HA, DR, and business continuity.
• Monitor performance and capacity.
• Conduct DR testing and validation.

To be successful in this role, you will have:

• 12+ years of experience in infrastructure architecture.
• Experience with M&A integrations.
• Strong cross‑functional collaboration skills.

Technical Skills

• Strong stakeholder communication.
• Decision‑making in complex environments.
• Ability to manage multiple work streams.

Preferred Qualifications

• Experience in regulated environments.
• Service Now familiarity.
• Cloud and ITIL certifications.

For positions in this location, we offer a base pay of $192,600 - $337,100
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression,…