Head of Social

Head Of Social

McLean, Virginia;
Mountain View, California, United States;
New York, New York, United States

is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with  once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with  at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.

More than 600+ consumer brands use  to verify communities and user segments to honor service and build more authentic relationships. 's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative.  is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

We're looking for a Head of Social Media Marketing to define and lead 's social presence across all channels. This is a senior, highly visible role that sits within the Marketing organization and reports to our head of Brand marketing. You'll own the strategy, content, and community that shapes how 150M+ users and millions of prospective ones understand and trust .

Strategy & Leadership

• Develop and own the multi-channel social media strategy across Linked In, X/Twitter, Instagram, Facebook, You Tube, and emerging platforms
• Define channel-specific goals, KPIs, and reporting cadences that connect social performance to business outcomes (brand awareness, user growth, partner trust)
• Serve as the internal authority on social media platform trends, algorithm changes, and audience behavior

Content & Brand Voice

• Establish and steward 's social brand voice
• Oversee an always-on content calendar that spans product updates, policy milestones, community spotlights, and cultural moments
• Partner with Creative, Product Marketing, and Communications teams to translate complex product, identity and security topics into social-first content
• Lead executive social strategy for the CEO and other senior leaders, helping them build thought leadership presence

Community & Trust

• Build and manage an engaged community — particularly among groups  has deep roots with, including military members, veterans, first responders, nurses, and teachers
• Develop playbooks for social listening, reputation management, and crisis response in a category where trust and public perception are paramount
• Oversee response strategies for user inquiries, advocacy moments, and sensitive topics that arise in comments and DMs

Growth & Campaigns

• Lead social strategy for major launches and campaigns — product features, partnerships, and policy announcements
• Partner with Demand Generation and Growth teams on paid social strategy and influencer/creator programs
• Drive awareness among B2B audiences (government IT leaders, healthcare administrators, enterprise security teams) alongside B2C consumer audiences

Analytics & Optimization

• Own social analytics infrastructure and reporting; translate data into actionable insights for leadership
• Establish A/B testing frameworks for content formats, posting cadences, and messaging angles
• Track and benchmark performance against competitors and industry standards

Required

• 8+ years of social media marketing experience, with at least 3 years in a leadership or head-of-function role
• Proven track record of building and scaling social media programs at a high-growth tech company, ideally in a trust-sensitive category (fintech, healthcare, government tech, cybersecurity, or identity)
• Strong grasp of both B2C and B2B social strategies —  serves individuals and enterprises simultaneously
• Exceptional writing and editorial judgment; ability to translate technical or policy content into compelling, accessible social copy
• Experience managing and growing a team; strong coach and collaborator
• Data-driven mindset with hands-on experience in social analytics tools (Sprout Social, Hootsuite, Brandwatch, or similar)
• Comfort operating in a fast-moving environment where news cycles, policy changes, or government announcements require rapid response