Senior Operations Manager; Automation Development

Responsibilities

• We’re looking for a builder - someone who loves solving hard operational problems with code, data, and product intuition
• You are right for this role if you’re someone who can take an operational workflow, inspect the data, understand the business logic, build and modify tools, evaluate outcomes and ship measurable improvements
• Part consultant, part product thinker, part data analyst, you’ll help us automate and scale traditionally manual workflows that underpin healthcare operations - from claim submissions to payment posting
• This role sits at the intersection of product, data, and implementation
• You’ll design, test, and operationalize automations across our stack, work hands‑on with Product, Engineering teams, and our customers to map and rebuild their workflows, and create systems that scale
• You’ll be accountable for outcomes - building the infrastructure, tools, and processes that let our teams and our clients move faster and smarter
• We want people who are excellent operators, strong problem solvers, and comfortable building from scratch
• At Commure, there are no speed limits in your growth
• If you show ownership and deliver results, your responsibilities - and impact - will grow rapidly
• We value people who move fast, think deeply, take pride in solid execution, and deliver results for our customers
• Own high‑impact processes:
  Own one or more automation surfaces end‑to‑end: instrumentation, workflow mapping, SQL / data analysis, tool changes, experiment evaluation, rollout, monitoring, and post‑launch debugging
• Design and automate workflows:
  Use SQL, APIs, scripts, and emerging tools (including LLMs and harnesses) to automate manual claim‑related workflows and improve scalability
• Collaborate cross‑functionally:
  Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions
• Analyze and optimize:
  Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes

• Excellent problem‑solving and systems‑thinking skills.
• Ability to diagnose root causes and design scalable solutions.
• Proven ability to manage complex projects end‑to‑end, working autonomously in ambiguous, fast‑changing environments.
• Failure Analysis.
• Hallucination / Leakage / Overfitting Risks.
• Agent Workflows.
• Bonus:
  Experience with agentic workflow development, building orchestration scripts and validation scripts, and working with the cloud.
• Prompt Iteration.
• Bonus:
  Experience in healthcare operations, claims, or billing systems.
• Auditability.
• Human‑in‑the‑Loop Design.
• Evaluations.
• Bonus:
  Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.).
• Production Monitoring, Confidence Thresholds.
• Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation.
• Bonus:
  Experience with AI Automation Infrastructure, such as:
• 3+ years of experience in operations, consulting, or data‑heavy roles at a tech company or fast‑paced startup.
• You translate domain expert knowledge into scalable automation.
• You ship useful tools early and iterate rather than over‑engineer a perfect design doc.
• You investigate metric drops relentlessly until you’ve identified a root cause.
• You apply rigorous critical thinking to LLM outputs and build appropriate guardrails.
• You validate dashboard queries before trusting the output.
• You work comfortably with raw logs, database records, and edge cases.