Hardware Support Technician

Job Overview

Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre‑market consumer electronics across the globe. The role also provides technical assistance to ensure products are shipped with the correct image. The person works with cutting‑edge technology and pre‑market consumer electronics.

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document defects of pre‑mass production hardware and/or software.
• Help perform hardware reworks (swap out boards/chips, remove write‑protect screws, etc.).
• Help perform software reworks (image devices to different builds; wipe data, rewrite system hardware IDs, etc.).
• Assist with servo flashing, firmware upgrade, flashing unsigned images.
• Resolve support tickets on device issues.
• Provide technical support during events (travel often required).
• Perform other duties as required.

• High school diploma or GED.
• 0 to 2 years related experience and/or training; or equivalent combination of education and experience.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory, comfortable in an IT inventory environment.
• Capable of following technical instructions to flash drives, image devices, and rewrite hardware IDs.
• Excellent written and verbal English communication.
• Team player.
• Ability to work in a fast‑paced environment.
• Quick to learn and adapt to a changing environment.
• Strong organizational skills; able to identify steps to achieve objectives.
• Experience with data;
  Excel experience.

• Data experience.
• Excel experience.

Must have the ability to perform office‑related tasks which may include prolonged sitting or standing; move within an office environment; use a computer; communicate effectively; occasional repetitive motion or movements of wrists, hands, and/or fingers.

$17.36 - $27.40 USD (Hourly). Salary is base pay only (gross) and does not include other forms of compensation which may or may not apply to this position, such as performance‑based bonuses or benefits. The amount within the range depends on education, experience, certifications, licenses, preferred qualifications, and other factors.

Astreya offers comprehensive benefits to all Regular, Full‑Time Employees, including:

• Medical (UHC PPO, HSA, Surest options) or Kaiser HMO for California employees.
• Dental (UHC Nationwide).
• Vision (UHC).
• Flexible Spending Account for Health & Dependent Care.
• Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific).
• Continuing Education and Professional Development (Udemy, Coursera).
• Corporate Wellness Program (Goomi Group).
• Employee Assistance Program.
• Wellness Days.
• 401(k) Plan.
• Basic and Supplemental Life Insurance.
• Short‑Term & Long‑Term Disability.
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.
• Tuition Reimbursement (available 6 months after start, capped).
• Paid Time Off (accrued and prorated, max 120 hours annually).
• Paid Holidays.
• Any other statutory leaves or other ancillary benefits required under state and federal law.