Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence

Overview

Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence – Amazon Web Services, Mountain View, CA. This full‑time, on‑site role focuses on designing, implementing, and managing AWS solutions for customers, driving success through the cloud journey. The position requires deep knowledge of AWS products and services, architecture of scalable, secure solutions, and the ability to lead implementation and migration projects.

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies.
• Act as a trusted advisor on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creation of reusable artifacts.

• 8+ years of cloud architecture and solution implementation experience.
• Bachelor’s degree in Computer Science, Math, or related field.
• 5+ years of hands‑on experience with REST APIs and web services, including integration of agentic or generative AI into customer‑facing applications.
• 5+ years designing and implementing NLP/NT solutions (voice or chat) using at least one conversational AI framework (NLX, Rasa, Dialogflow, Lex, or Azure Bot Service).
• Cloud experience (AWS preferred) with proficiency in a wide range of services (Compute, Database, Integration, Identity, Networking, Auto‑deployment).

• Advanced technology degree or AWS Professional level certification.
• Knowledge of compliance and security standards across the enterprise IT landscape.
• Experience communicating technical concepts to non‑technical audiences.
• Knowledge of Amazon Connect or Amazon Lex capabilities and deployment skills.
• Experience incorporating generative AI into contact centers, including architecture design, model selection, prompt engineering, and data preparation.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.