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SaaS Product Support Engineer — Customer Advocate
Job in
Mountain View, Santa Clara County, California, 94039, USA
Listed on 2026-07-18
Listing for:
Namely
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Namely’s product support team seeks a Product Support Engineer to deliver frontline technical and functional assistance for Galaxy’s SaaS solutions. You will blend problem solving with clear communication to ensure timely, SLA‑driven outcomes across phone and Salesforce case channels.
Ideal candidates are customer‑focused, with 1 year in SaaS support, strong troubleshooting skills, and experience navigating web applications and network tools.
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