Onsite AV Support Technician

Onsite AV Support Technician

The Onsite AV Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

The AV Support Technician is identified as a Tech 1 (T1) position intended to provide direct end-user support in the operation of the systems. In addition, the AV Support Technician will possess the training and experience to resolve minor problems and perform clean, inspect and readiness checks on systems as part of the routine preventive maintenance process.

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and service teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.

The Support Technician is identified as a Tech 1 (T1) position intended to provide direct end‑user support in the operation of the systems. In addition, the AV Support Technician will possess the training and experience to resolve minor problems and perform clean, inspect and readiness checks on systems as part of the routine preventive maintenance process.

• Operate and test daily functionality of all AV and integrated conference rooms
• Perform routine testing and problem diagnostics for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventive maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Troubleshoot AVN problems last minute as required as well as non‑critical situations
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcast, visual display or project, and control system - AMX, Crestron operations)
• Interact with client Customer Help Desk ticketing system to respond to end‑user requests
• Coordinate with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functional
• Responsible for escalating all "next level" break‑fix issues to the manager for resolution
• Perform remote testing for local and regional offices
• Ensure all AVS spaces are presentable for use
• Other duties assigned as needed

• AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and client communication skills
• Valid Driver’s License and a Motor Vehicle Record that meets AVI‑SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when…