Network Reliability Engineer, RAN Operations

Position: Staff Network Reliability Engineer, RAN Operations
The world still has coverage blind spots. You could help eliminate them at Skylo.

Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We're not building toward this future. We're already in it.

Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we're just getting started.

At the heart of it all is Skylo's commercial NTN vRAN: a 3

GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It's the infrastructure that makes true anywhere, anytime connectivity possible.

When you join Skylo, you'll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world's most remote places.

This is a rare chance to work on technology that matters, at a company that's already proving it works

How You Will Impact Skylo

As a Staff Network Reliability Engineer, RAN Operations, in the Global Product Support & Customer Success organization, you are the RAN domain authority within Skylo's production NTN network. Where the Incident Manager coordinates the bridge, you own the RF and RAN technical outcome. You are the escalation target for every RAN-domain Sev 1-2 event - the engineer who diagnoses SINR anomalies, beam coverage gaps, preamble failures, timing drift, interference conditions, and gNodeB/eNodeB hardware faults at a signal and protocol level, and delivers a resolution or a definitive root cause.

On a satellite network, the RAN layer is the air interface between space and device. Every attach, every random-access attempt, every RRC connection depends on the health of Skylo's NTN vRAN. You own that health - 24×7. You define service-aligned KPIs (not vendor-default counters), lead continuous RF optimization, write and own the runbooks, set the detection logic and diagnostic standards the entire team operates against, and surface toil and failure patterns as engineering requirements.

At Staff NRE level you are also a force multiplier: mentoring Senior NREs in RAN domain depth, contributing to the automation backlog with operational requirements, and partnering with RAN Product Engineering to ensure new software releases and parameter changes meet operational readiness standards before they reach production.

Key Responsibilities

RAN Network Operations & Health Ownership

* Own 24×7 NTN RAN health across Skylo's production network: gNodeB/eNodeB status, node availability, attach and access success rates, RRC setup and abnormal release behavior, RF integrity (SINR, RSSI, noise floor stability), and RAN-layer SLA compliance.

* Monitor and triage RAN alarms using OSS dashboards, Grafana/inhouse telemetry, and NTN-specific alarm patterns - distinguish transient RF fluctuations from systemic degradation before escalating or acting.

* Execute and own RAN-domain runbooks for all fault categories: cell outage recovery, timing resynchronization, parameter rollback, restart procedures, and interference mitigation actions - without requiring engineering team involvement for covered fault classes.

* Own timing and synchronization health: GNSS lock status, Octoclock/reference clock drift, PTP/SyncE alignment, and NTN-specific timing compensation - detect and resolve timing anomalies before they cascade into access failures.

* Monitor beam-level and cell-level performance across the NTN coverage area; identify underperforming beams and initiate optimization or escalation based on defined criteria.

RAN Incident Diagnosis & Escalation Authority

* Serve as the L3 escalation authority for all RAN-domain incidents: take ownership from the Incident Manager, diagnose at the RF and protocol level using eNodeB/gNodeB logs, RF telemetry,…