Sr Customer Solutions Manager , Strategic Accounts

Responsibilities

Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Join a collaborative and talented team dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will guide AWS customers along their multi-year journey to the cloud. In this highly visible role you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and shepherding them through the stages of AWS adoption. You will guide the customer through operational, educational, and governance aspects of a successful AWS cloud journey.

Interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams. Plan and support major workload migrations, translate strategic initiatives in the account plan into executable actions, and lead execution of education plans, roadmap to business outcome alignments, executive briefing sessions, go‑live events, and transitions.

You are encouraged to think big, invent and take ownership on customer challenges. Bring the best of AWS to customers and proactively solve their challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, attention to detail, excellent problem‑solving abilities, and be exemplary communicators at the executive and project team level. Serve as a peer leader, gain stakeholder buy‑in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them. Passionate about delivering great customer experience by deploying AWS solutions, driving innovation, and managing day‑to‑day migration to AWS.

Role could require travel depending on candidate location, 25-35%.

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.

• Experience implementing cloud services including migrations and modernization projects or similar.
• PMP certification, or SCRUM/Agile, SAFe certification.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is $ – $ USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance), 401(k) matching, paid time off, and parental leave.