Solution Architect

About App Gate

App Gate secures and protects an organization's most valuable assets with its high performance Zero Trust Network Access (ZTNA) solution. App Gate is the only direct-routed ZTNA solution built for peak performance, superior protection and seamless interoperability. App Gate safeguards Fortune 500 enterprises worldwide. Learn more at

About the Role

As an App Gate ZTNA subject matter expert, the Solution Architect (SA) owns the technical engagement and, working from clear and validated client requirements and an end-state vision, is also responsible for designing, deploying, and clearly articulating a solution that fully realizes the customer’s requirements.

The Solution Architect responsibilities include technology whiteboard sessions, solution design and configurations executing proofs of concept (POCs) and customer evaluations. The ideal candidate will have a strong mix of technical skills, business acumen and a strong desire to serve as a trusted customer advocate. The Solution Architect will work closely with internal App Gate Business Units including Professional Services, Customer Success, Support, R&D and Sales teams and strategic partners to propose and implement complex App Gate ZTNA-integrated solutions for customers.

The SA will also work with Product and R&D Teams to help prioritize and define feature enhancements based on customer needs. This will include Production and Partner Demo deployments and Testing platform deployments, on-premises, and on private and public cloud platforms.

The Solution Architect will be part of the pre-sales delivery organization, and will have responsibility for creating, designing and documenting all proposed architectures derived from customer communications and POC work, while working as the primary technical escalation for the post-sale delivery teams during deployments of the App Gate ZTNA solution. As the customer transitions from product delivery to support and lifecycle services the Solution Architect will work with the Customer Success Manager (CSM) as needed to support expansion and retention efforts.

In addition, the SA will act as an escalation point for the CSM and support teams to help troubleshoot break/fix issues by acting as a buffer for escalation to developers.

Key Responsibilities

• Designs, delivers, and supports customer deployment projects of App Gate ZTNA solutions.
• Helps drive value and validate the solution to ensure the customer is getting maximum value from the solution.
• Participates in strategic and tactical account planning discussions.
• Helps inspire new App Gate ZTNA product features
• Provides technical support in presentations, customer success and deployment meetings, trade shows, and other forums, including leading in-depth technical requirements sessions.
• Articulates App Gate value proposition relative to competitors during the deployment evaluation process.
• Delivers evaluations and demonstrations on documented technical and business requirements necessary for the customer to make design decisions on proposed solution.
• Develops technical solutions to solve communicated customer use cases.
• Provides technical, design, presentation, and implementation support for new services and upgrades.
• Serves as technical resource to assist and collaborate with the post-sale delivery team to support new customer implementations.
• Responsible for being a technical escalation resource for post-sale delivery team.
• Prepares and presents customer-facing technical presentations regarding App Gate security offerings and customer-specific solutions.
• Participates in Q&A sessions to help prospective customers validate the value of App Gate ZTNA compared to competitive and legacy products.
• Works with prospective customer s security teams during Red/Purple/Blue team events for App Gate ZTNA security validations.
• Develops strong relationships with customers, engineering and product teams as a trusted advisor facilitating solution improvements.
• Works with Customers, Prospects, and App Gate, Inc. internal Engineering teams to drive new features within the App Gate ZTNA product line.
• Conducts deep dive technical training of App Gate products and solutions for internal and external stakeholders.
• Leads testing and evaluation of new features providing feedback to developers and exposing feature deficiencies ensuring the new feature set is ready for production use.

Required Qualifications

• 5-15 years of experience as a Pre-Sales Solution Architect within the Cybersecurity or Networking space.
• 5-15 years of experience delivering software / network solutions in the Cybersecurity or Networking space.
• Communicates effectively with security, network, and IT operations stakeholders.
• Familiarity with Zero Trust Network concepts and Software Defined Perimeter (desired).
• Familiarity with Single Packet Authorization (desired).
• Familiarity with Identity Platforms, Endpoint Security tools, Compliance and UEBA, SIEM, SOAR, and ITSM.
• Demonstrate Architect level knowledge and experience designing,…