Federal Civilian Program Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

By taking advantage of all structured and unstructured data - securing and protecting private information more effectively
- Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

We are seeking a Project Lead to coordinate cross functional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal, to ensure the successful delivery and growth of our SIEMaaS program. This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders.

• Serve as the primary point of coordination between CISA Account team, Civilian Sales team, Professional Services, Product Management, and ECS Federal
• Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA)
• Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants
• Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition
• Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives
• Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications
• Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process
• Ensure alignment on customer requirements, scope, and success criteria across all teams
• Support continuous improvement of onboarding processes and program delivery
• Elastic central point of contact for all sales related activity - AE's working with Agency's coordinate efforts and provide transparency to CISA Account team on ongoing efforts.

• Experience leading cross-functional projects in a SaaS, security, or managed services environment
• Strong understanding of customer onboarding and delivery processes
• Excellent communication and stakeholder management skills
• Ability to coordinate effectively with internal teams and external contractors
• Organized, proactive, and comfortable managing multiple priorities and demands

• On-time, successful onboarding of SIEMaaS customers
• Clear, regular, and transparent communication across all stakeholders
• Strong collaboration between CISA Account team, Civilian Sales teams, Product, and ECS Federal
• High customer satisfaction and measurable program success
• Mission driven success
• Strong Internal/External Communications Skillset

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact
  - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candid We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

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