IT Tech - Bar Specialist : 26-02143
Job in
Mountain View, Santa Clara County, California, 94043, USA
Listed on 2026-07-30
Listing for:
Akraya, Inc.
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Contract Type: W2 Only
Duration: 12+ Months
Location: Sunnyvale, CA (100% Onsite – Local Candidates Only)
Pay Range: $40 - $44 on W2
Job Summary:
We are seeking an IT Tech:
Bar Specialist to provide first-line, in-person technical support for corporate employees, contractors, and consultants. The ideal candidate will have strong experience supporting Windows environments, Active Directory, IT service management, and customer-facing technical support. This role requires excellent troubleshooting skills, hands-on desktop support experience, and the ability to leverage AI-powered tools to improve service efficiency while delivering an exceptional customer experience.
Key Responsibilities:
- Provide first-level walk-up IT support for hardware, software, network, and account-related issues.
- Troubleshoot and resolve technical issues via in-person, phone, email, and chat support.
- Create, document, assign, and manage service requests and incidents using the IT Service Management (ITSM) system.
- Configure, manage, and disable user accounts within Active Directory and Account Management systems.
- Escalate complex issues to Desktop Support or other IT teams while ensuring timely resolution and follow-up.
- Install, configure, and troubleshoot Windows desktops, laptops, peripherals, and business applications.
- Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and knowledge base articles.
- Track and manage IT assets, hardware inventory, and equipment assignments.
- Utilize AI-powered tools and automation technologies to improve troubleshooting efficiency and customer support processes.
- Cross-train with Service Desk and Desktop Support teams while following IT policies, procedures, and service standards.
- 2+ years of experience supporting Windows desktop environments and end-user computing.
- Experience providing Help Desk, IT Service Desk, or Desktop Support in a corporate environment.
- Strong knowledge of Windows OS, Microsoft Office, and enterprise business applications.
- Experience supporting Active Directory, user account administration, and access management.
- Experience using IT Service Management (ITSM) tools such as Service Now or similar ticketing systems.
- Strong troubleshooting skills for hardware, software, printers, peripherals, and network connectivity issues.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong documentation, organizational, and problem-solving skills.
- Ability to work independently as well as collaboratively within a team.
- Experience in a walk-up Tech Bar or IT Help Center environment.
- Knowledge of AI-powered support tools, automation, and productivity technologies.
- Experience supporting Microsoft 365, Teams, and enterprise collaboration tools.
- Familiarity with ITIL service management processes and best practices.
- Experience with endpoint management and device provisioning.
- Flexibility to provide occasional after-hours or weekend support.
- CompTIA A+
- Security+
- ITIL Foundation
- Microsoft certifications (MCITP, MCSA, or equivalent) preferred
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Work spaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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