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SaaS Product Support Engineer - L1 (24x7
Job in
Mountain View, Santa Clara County, California, 94039, USA
Listed on 2026-07-30
Listing for:
Namely
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Namely is seeking a Product Support Specialist (L1) to join our Global Customer Support Team. You will provide day-to-day functional and technical software support for Cornerstone OnDemand products, communicating with clients via CRM, phone, and email to resolve complex issues and ensure high CSAT.
The role requires a hands-on, customer-centric individual with strong problem-solving skills, capable of working in a 24x7 environment and collaborating with multi-regional teams.
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