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Night-Shift Product Support Engineer (L1) - SaaS
Job in
Mountain View, Santa Clara County, California, 94039, USA
Listed on 2026-07-30
Listing for:
Namely
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Namely is seeking a Product Support Engineer (L1) for night shifts to support US EST/ PST and Pune-based operations. You will provide Level 1 product support via CRM, phone, and email, resolve complex software questions, and learn Cornerstone applications with a customer-centric mindset.
You will troubleshoot issues, maintain case SLAs, and collaborate with a global team while ensuring privacy and security obligations. The role emphasizes problem-solving, communication, and teamwork.
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