Business Systems Analyst (Smartsheet

Job Title

Business Systems Analyst (Smartsheet)

Protingent Staffing has an exciting contract Business Systems Analyst (Smartsheet) with our client located in Sunnyvale, CA.

• As a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment.
• This role will build and drive high-performing relationships with customers and other stakeholders within team to ensure high quality delivery of all aspects of solution development.
• Solution design and review of all business process and system level changes as part of continual service improvement.
• Facilitate meetings with process owners and other stakeholders to gather business requirements
• Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
• Translate business requirements into user stories for the development team
• Work with the development team to continuously refine the documented requirements
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
• Work with onsite and offshore developers to provide insight on business requirements and functional design
• In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions.
• The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability.
• Monitoring system performance and addressing any operational issues promptly.
• Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.
• Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures.
• Offering proactive support by identifying potential system improvements and efficiencies.
• Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.

• 4+ years of relevant experience as Business Analyst
• Ability to think critically about solutions to remove "Sand in the Gears"
• Proficient in use of formulas and functions in excel, Smartsheet
• Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
• Ability to work independently and manage multiple task assignments
• Strong oral and written communication skills, including presentation skills (Lucid Chart, MS PowerPoint)
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

• Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, Data Mesh, Pivot, Calendar, Work Apps)
• Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, Data Table, Document Builder, Workload Tracking, etc.
• Technical understanding of Control Center solutions;
  Experience building blueprints for multi- tier program configurations

• Smartsheet
  
  Certifications:
  
  Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
• Experience building workflows using Smartsheet Connectors:
  Salesforce, Jira
• Experience building solutions with Smartsheet API (Bridge workflows a plus

• Job Type: Contract
• Pay Range: $60 -$68 an hour
• Location:
  
  Sunnyvale, CA

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies
. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.