Rostering Specialist, District Success (10 month Fixed Term

Rostering Specialist, District Success (10 month Fixed Term)

Mountain View, CA / Remote (US Only)

Notice to applicants:
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Khan Academy is a nonprofit on a mission to provide a free, world‑class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of high‑quality instructional and practice resources that empowers learners and the teachers who support them. Whether they’re studying metaphors, mitosis, Marbury v. Madison, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.

Our students, teachers, and parents come from all walks of life, and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it's the right thing to do, but because it makes our company stronger.

Valuing diversity, equity, and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds and experiences. We're a hardworking team that's passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.

We are looking for a Rostering Specialist to join our team and oversee the technical implementation and synchronization of daily rosters for our district partners. This role is essential to ensuring that students, teachers, and administrators have accurate and dependable access to their Khan Academy accounts.

• Collaborate with district administrators/district IT leaders and staff to successfully connect Khan Academy to the school district’s student/teacher roster to ensure accurate rosters updated daily.
• Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
• Document relevant rostering details for each district partner in order to inform internal tracking and ensure delivery of high quality and timely services.
• Manage the technical setup of assigned district rosters, paying close attention to accuracy.
• Become a product expert and use that knowledge to help support unique district implementations.
• Closely monitor new partner account activation and provide support for any issues that arise.
• Communicate with internal and external stakeholders regarding district partner onboarding and activation status.
• Support internal team members with technical issues reported by their district partners.
• Monitor the daily roster sync and contact district partners to confirm large roster changes.

• 2+ years experience in a customer onboarding or technical support role
• 2+ years of rostering experience preferred
• An appreciation for learning how technology works at a deep level
• An ability to identify when something is working as intended or if an issue needs to be addressed
• An enjoyment for building, documenting, and improving internal processes for seamless operations and stakeholder engagement
• The ability to describe complex products or processes in a way that is easy to understand
• Strong verbal and written communication skills
• A flexible and people‑first attitude
• Excellent prioritization skills and…