Manager, Platform Operations Support Systems YouTube

Manager, Platform Operations Support Systems You Tube

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Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
New York, NY, USA;
Mountain View, CA, USA;
San Bruno, CA, USA
.

• Bachelor’s degree or equivalent practical experience
• 7 years of leadership experience in Systems Engineering or Technical Operations.
• 2 years of people management experience.

Experience working with AI/ML teams to deliver automated or agentic solutions in a customer support context.

• Experience with enterprise-grade CRM platforms and Google Cloud Platform (GCP) technologies.

• Experience designing and integrating internal enterprise systems and defining data architectures for large-scale data consumption.
• Experience to drive successful transformations and change management across large technology organizations of Product, operations and Engineering team members.
• Experience with Gemini Enterprise solutions or other mission-critical enterprise AI systems.
• Familiarity with Applied AI systems, Large Language Models (LLMs), or Agentic AI.
• Ability to influence executive directors and VP-level stakeholders across Engineering, Product, and Business Operations.
• Excellent communication and stakeholder management skills, with the ability to influence Director-level stakeholders and bridge business needs with engineering realities.

As the Manager of Systems Administration and Full Stack Operations, you will lead and empower a team of Platform Technology Leads (PTLs). Your team will serve as the ultimate platform experts and the first line of defense for the stability, configuration, and integrity of You Tube's critical customer support technology ecosystem.

In this role, you will advocate a culture of psychological safety, collaboration, and technical excellence. You will lead the operational roadmap and configuration management for our core platform systems—including Salesforce Service Cloud, Gemini Enterprise for Customer Experience, Google Applied AI systems, and our proprietary, in-house developed support systems.

A key focus of this role is applying systems thinking to optimize the entire technology stack and ecosystem. You will not only leverage Artificial Intelligence (AI) to reshape support systems but also manage the operational framework that allows these innovations to scale. You will partner with the Head of Product and Engineering leadership to craft a unified platform strategy, ensuring that our technical roadmap is synchronized with global operational needs and executive goals.

At You Tube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.

We explore new ideas, solve real problems, and have fun — and we do it all together.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $183000 - $266000 (USD) + 20% bonus target + equity + benefits

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

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