Digital CS Program Lead: Adoption & Retention
Job in
Mountain View, Santa Clara County, California, 94039, USA
Listed on 2026-08-10
Listing for:
ServiceNow, Inc.
Full Time
position Listed on 2026-08-10
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Service Now, Inc. in Mountain View is seeking a Digital Customer Success Program Lead to design and operate a scaled, digital-first engagement program within CS Operations that drives product adoption, customer health, and GRR for the Mid-Market segment.
This role owns the digital journey from onboarding through renewal, creating scalable plays and campaigns that deliver value at scale while routing accounts to human touch when signals indicate risk or expansion.
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