Senior Customer Solutions Specialist (Tapestry

S e n i o r C u s t o m e r S o l u t i o n s S p e c i a l i s t ( T a p e s t r y )

Product Management Mountain View, CA (HQ)

Tapestry, is X’s moonshot for the electric grid . We are a team of software engineers, power systems experts and clean energy geeks who are impatient to tackle climate change head on through our energy system. Tapestry is on a mission to make the world’s electric grid visible so everyone, everywhere can access clean, affordable and reliable energy. We are working with partners around the world to create AI powered tools that will help everyone who works with the grid build and manage a carbon-free and secure electricity system.

Tapestry is building the digital backbone for the future of the electric grid. We are seeking a new team member to lead technical delivery of Tapestry’s products to utilities, grid operators, and energy market participants around the world. You will be responsible for taking our technology platform and making it work within the complex, data-heavy reality of our customers’ environments.

Tapestry’s customer solutions engineering team is a project-focused, technical strike team. As a specialist, you are a power systems expert responsible for time-to-value. You will manage ingestion and transformation of complex grid data, resolve modeling discrepancies, and deliver fully functional products to customers.

• Deploy Tapestry products to our customers
• Train user groups on products, ensuring they move from access to adoption quickly
• Support ingestion, cleaning, and transformation of large-scale utility datasets and grid models to the Tapestry platform
• Leverage deep technical expertise to resolve complex topology errors and powerflow modeling discrepancies alongside engineering, data science, and power systems teams.
• Feed learnings from new customer onboarding back to Tapestry’s product roadmap
• Develop new playbooks for our products based on customer deployments to accelerating speed-to-impact across Tapestry
• Lead special projects that don't fit the standard deployment box

Conduct technical screening

• Conduct technical due diligence on prospective customers and their data to assess readiness for Tapestry’s products, including evaluating the quality and completeness of grid models and utility datasets.
• Assess customer grid modeling practices and software compatibility to estimate the complexity and timeline for successful onboarding
• Identify potential modeling blockers or data gaps early in the pre-sales process to set realistic expectations for integration
• Partner with sales and business development teams to translate technical assessments into actionable project plans and business risk evaluations
• Design and execute experiments to validate new use cases or test entry into new markets

You have a strong power systems background, thrive working closely with sophisticated enterprise partners and love solving the puzzle of grid data. You understand that digital solutions for utilities are only as good as the models and data feeding them. You have the technical depth to perform hands-on modeling and the communication skills to translate complex engineering challenges into actionable delivery plans for both internal teams and external partners.

• Mindset: You are comfortable working with ambiguity. If a customer sends a corrupted file, you don't wait for a ticket—you figure out how to parse it.
  
  You are outcome-oriented.
• Power Systems Expertise: Deep technical knowledge of grid models, powerflow analysis, software commonly used by utility planning departments, and the physical constraints of transmission and distribution networks.
• Data fluency: Experience with data transformation and scripting and an…