Partner Development Manager - Services Partners

Overview

Intuit Enterprise Suite competes in the mid-market ERP space, and a robust services partner ecosystem is essential to winning and retaining customers. Customers choose ERP platforms in part based on the availability of qualified implementation partners — partners who understand not just the product, but the specific industry context, compliance requirements, and operational workflows of the customer's business.

Intuit Enterprise Suite competes in the mid-market ERP space, and a robust services partner ecosystem is essential to winning and retaining customers. Customers choose ERP platforms in part based on the availability of qualified implementation partners — partners who understand not just the product, but the specific industry context, compliance requirements, and operational workflows of the customer's business.

Ecosystem strategy & coverage mapping

• Develop and maintain a coverage map of the IES services partner ecosystem: documenting which product modules, vertical markets, and SIC codes are covered by certified partners, and identifying gaps where certified implementation capacity is absent or insufficient.
• Use the coverage map to drive a prioritized recruitment agenda — targeting services partners with the product knowledge and vertical expertise needed to fill specific gaps, rather than recruiting generalists.
• Stay current on the IES product roadmap, working with the product and engineering teams to anticipate where new modules or capabilities will require new or updated implementation partner certification.
• Define coverage targets by vertical and product area, and track progress against them on a regular reporting cadence.

Services partner recruitment & certification

• Identify and recruit implementation partners with the right combination of product expertise and vertical specialization to fill coverage gaps in the ecosystem.
• Lead the end-to-end recruitment process: partner identification, outreach, qualification, and agreement execution.
• Own the certification process for new and existing services partners: working with the Channel Enablement Manager and IES product teams to ensure that certification standards reflect the actual complexity of IES implementations, and that certified partners meet those standards.
• Maintain the certification program as the IES product evolves — updating requirements, recertifying partners on new modules, and retiring certifications where partners no longer meet the standard.

Services partner relationship management

• Own the ongoing commercial and program relationship with all certified services partners — serving as their primary point of contact at Intuit.
• Drive a regular cadence of engagement with each active services partner: implementation capacity reviews, pipeline visibility, product update briefings, and joint planning for upcoming customer implementations.
• Monitor the health and performance of the services partner portfolio: tracking implementation quality, customer satisfaction with partner-delivered implementations, and partner capacity versus demand.
• Identify partners who are growing their IES practice and invest in deepening those relationships; identify partners whose performance or capacity has declined and develop remediation or transition plans.
• Represent services partner needs and feedback to the IES product team, advocating for implementation-relevant product improvements and ensuring partners have the documentation, tools, and sandbox access they need to deliver quality implementations.

Implementation support & escalation

• Serve as the commercial escalation point for services partners encountering issues with in-flight customer implementations — connecting partners to the right Intuit resources to unblock delivery.
• Collaborate with the Partner Success Manager to ensure that services partner performance during implementation is visible and that post-go-live customer health reflects implementation quality.
• Surface systemic implementation issues — patterns of difficulty with specific modules, configurations, or customer profiles — to the IES product and engineering teams.

Cross-functional collaboration

• Work closely with the Channel…