Staff Technical Program Manager, Fintech Tech Strategy & Planning

Overview

About the team

Fintech Tech Strategy & Planning is the intelligence and execution backbone for Intuit's Fintech & Services organization — a revenue-critical, highly regulated business of roughly 1,500 full-time employees. The team owns end-to-end strategic planning, org excellence, business data & analytics, finance operations, and people and culture transformation feeding the centralized org health dashboards that leadership relies on to run the business.

We're rethinking this function for the age of AI: moving from reactive reporting to predictive, decision-driving portfolio intelligence, and from manually maintained artifacts to an integrated, agent-assisted operating system for planning and execution.

You'll own change management for how Fintech works — standardizing the processes, tools, and artifacts a 1,300-person, multi-VP organization uses to plan, execute, and report, so that operational excellence is consistent and the underlying data is dashboard-ready. You'll lead the roll-out of new planning and execution tools across stakeholder groups, and you'll drive the in-year execution cadence — quarterly planning, cutline reviews, and portfolio tracking — that keeps commitments honest throughout the fiscal year.

You'll work closely with the team and the rest of the Tech Strategy & Planning pillars (Finance Operations, Business Data & Analytics, Employee Engagement, End-to-End Strategic Planning), and you'll partner directly with Executive level product and technology leaders across Fintech.

• Own change management for Fintech's ways-of-working transformation: standardize processes and artifacts across the org so execution and operational excellence is consistent and data is readily ingestible for reporting and visualization.
• Lead adoption and rollout of planning and execution tooling — including Jira standardization, the Fintech Portfolio source of truth, execution dashboards, and AI-assisted planning agents — across VP-level stakeholder groups.
• Drive the in-year execution cadence: quarterly planning, cutline and deprioritization reviews, milestone and dependency tracking, and portfolio SOT maintenance that feeds leadership's command center.
• Design and run the change management playbook for each rollout — stakeholder mapping, training, office hours, and feedback loops — to convert new tools and processes into durable habits.
• Partner cross-functionally with business and technology executives and working teams to align to new AI ways of working that will scale and allow teams to work more efficiently and with velocity
• Identify friction in current ways of working and design scalable, increasingly AI-native alternatives — shifting the team from manual tracking to exception-based, automated reporting.
• Report on adoption and execution health, translating qualitative org signals into the metrics that feed Fintech's centralized org health dashboards.

• 8+ years in program management, change management, or a related PMO/operations role, including experience leading org-wide process or tool transformations.
• Proven ability to drive adoption of new tools or systems across a large (1500+ person), multi-stakeholder, cross-functional organization.
• Strong track record managing in-year execution: quarterly planning cycles, portfolio tracking, milestone and dependency management, cutline/prioritization reviews.
• Excellent stakeholder management and influence-without-authority skills, including experience partnering directly with VP and executive-level leaders.
• Data-driven mindset; comfortable partnering with analytics teams to translate process and adoption needs into dashboards and metrics.
• Excellent written and verbal communication; able to distill complexity into clear, actionable guidance for both executives and frontline teams.
• Proficiency with AI tools like ChatGPT, Gemini, Claude Chat, Code, Co-work. Claude preferred. Automation of workflows as a way of working and achieving productivity.
• Experience in a regulated, revenue-critical fintech, payments, or financial services environment.
• Familiarity with tools such as Jira, Product Management tools like…