Help Desk Tier 2 Mac Windows

Job in Mountain View, Santa Clara County, California, 94039, USA

Listing for: Sharp Solutions Inc

Full Time position
Listed on 2026-09-12

Job specializations:

IT/Tech
HelpDesk/Support, Desktop Support, Technical Support, IT Support

Salary/Wage Range or Industry Benchmark: 70000 - 100000 USD Yearly USD 70000.00 100000.00 YEAR

SSI is seeking a Help Desk Tier 2 Mac Windows professional.

Roles and Responsibilities:

Provide hardware and software support for Windows and Mac desktops and laptops.

Configure, test, and install printers, scanners, and network copier/printers.

Use computer images to install and configure laptops and PCs.

Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.

Support users with file share and permissions issues.

Track, log, and report each service request.

Travel to Reno, NV, and Portland, OR, once a month.

Perform other duties as assigned.

Skills & Experience:

1-2 years of related experience.

6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.

Excellent problem-solving skills.

Knowledge of Windows operating systems.

Strong experience supporting iOS and MacOS upto Tahoe

Working knowledge of Microsoft Office Suite.

Excellent documentation, collaboration, and communication skills, both written and verbal.

Strong analytical skills and the ability to work as a creative self-starter.

Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction