Technical Solution Consultant

Rallyware is a global SaaS company whose Performance Enablement Platform helps distributed work forces improve onboarding, training, engagement, communication, and sales. Its data-driven mobile and web solutions are trusted by Samsung, Avon, Tupperware, Pampered Chef, and other leading brands, particularly in direct selling.

Founded at MIT in 2012 and headquartered in Mountain View, California, Rallyware has a fully distributed international team across the United States, Canada, Ukraine, Great Britain, Australia, Peru, and Argentina. We are a team of high-performing, responsible, and sociable people who enjoy being in the trenches of a high-growth startup and are dedicated to understanding customer problems and solving tough challenges together.

Rallyware recently acquired Myagi, a SaaS platform connecting global brands such as Nike, Gibson, Casio, and Giant with third-party retail sellers and their retail employers responsible for selling their products to consumers.

The Technical Solution Consultant role serves as the bridge between our customers, Customer Success, Product, and Engineering teams, ensuring that business needs are translated into clear and actionable technical solutions. You will own the technical aspects of customer implementations—from requirements discovery and solution design through planning, coordination, and delivery.

This role combines technical understanding, project management, and customer-facing communication. You will work closely with both internal teams and customer stakeholders to define implementation approaches, manage timelines and dependencies, proactively identify risks, and ensure successful delivery of Rallyware solutions.

• Develop a deep understanding of Rallyware’s platform and become a subject matter expert on its capabilities, configuration, and technical implementation;
• Partner closely with Customer Success and customers to understand their business processes and technical environments, including technology ecosystems, data and database structures, authentication and authorization flows, integrations, and other technical dependencies;
• Consult with customers throughout the implementation process and recommend technical solutions that best address their business requirements;
• Provide ongoing guidance and support to customers’ technical teams throughout implementation;
• Participate in defining business requirements and translate them into clear technical requirements and specifications;
• Develop technical specification documentation based on requirements defined jointly with customers and Customer Success Managers;
• Collaborate with Product, Engineering, and other technical teams to evaluate proposed solutions, validate feasibility, obtain implementation estimates, identify dependencies, and assess potential risks;
• Develop high-level technical implementation plans and present proposed approaches, dependencies, timelines, and risks to Customer Success teams and customers;
• Build and maintain detailed implementation project plans with clear phases, milestones, dependencies, deliverables, and timelines aligned with customer and business objectives;
• Create and maintain JIRA epics and tickets based on approved project plans and business and technical specifications;
• Coordinate closely with Engineering, Product, QA, and Customer Success teams to track progress, manage dependencies, identify and elevate risks, and ensure timely delivery against agreed project milestones;
• Proactively communicate project status, risks, dependencies, scope changes, and potential timeline impacts to relevant internal and external stakeholders;
• Facilitate alignment between technical and business stakeholders throughout the implementation lifecycle.

• 1–2+ years…