Program Manager, Organizational Change Management

Intuit's CTREC organization (Cybersecurity, Trust & Safety, Risk, Enterprise Systems and Compliance) protects the company and powers the technology experiences of our global workforce. We're looking for a Senior Change Manager to own organizational change management (OCM) delivery and adoption strategy for CTREC's most critical programs — the changes that touch every Intuit employee, from security protocols to enterprise systems to employee-experience technology.
This is a hands-on leadership role, not an advisory one. You will craft the change strategy for each program and personally execute every piece of it — communications across channels, enablement content, stakeholder engagement, and adoption measurement. There is no separate design or communications team behind you, and no runway to learn the discipline on the job. Skilled, self-directed OCM leadership is essential to adoption success from day one.

You'll operate as part of the Change COE — the team that designs the human layer around technology change so employees don't just get access to something new; they understand it, want it, and can use it well. The COE matches its response to the size and risk of each change: it Drives the highest-impact changes end to end, Supports moderate ones by contributing strategy while the owning team executes, and Consults as the fast expert check on lower-risk changes.

You'll flex across all three modes and partner with the OCM lead to define the engagement model and tiered level of support for each initiative.

Responsibilities

• Own end-to-end OCM delivery and adoption strategy for critical CTREC programs — from impact assessment through launch, adoption, and reinforcement.
• Build change strategy from scratch and execute it end to end yourself: audience and impact analysis, adoption plans, success metrics, and risk mitigation — with no reliance on separate design or communications resources.
• Develop and deliver communications for multiple channels (email, Slack, intranet, in-tool messaging, executive briefings), right-sized to audience and moment.
• Create enablement content — guides, FAQs, training assets, self-service resources — that helps a distributed global workforce understand, embrace, and adopt change.
• Drive stakeholder engagement across all levels, from frontline employees to senior leadership, building the coalitions each change needs to land.
• Partner closely with Development, the Product lead, and the Technical Program Manager as an embedded member of the program team, and align strategy with the OCM lead.
• Flex across the Change COE's engagement tiers — Drive, Support, or Consult — matching depth of involvement to the size and risk of each change, and partner with the OCM lead to define engagement models and tiered levels of support across the portfolio.
• Invent creative, low-friction adoption solutions — resourceful ways to reach and activate distributed audiences and build trust in automation that acts on a user's behalf.
• Develop and implement change management tools and processes that accelerate change activities, ensure a consistent change experience, and standardize communication approaches across programs.
• Monitor employee feedback channels to address questions and gauge sentiment on Security change initiatives, feeding insights back into program decisions.
• Measure adoption, gather feedback, and iterate — closing the loop between user sentiment and program decisions.

Qualifications

• 7+ years of change management experience supporting large, multi-site enterprise implementations of HR, IT service, Security, or employee-experience technology.
• Proven ability to own change strategy from scratch and execute it end to end personally — you are the strategist, writer, designer, and facilitator in…