Project Manager, Change Management, Business Systems & Technology Analysis

Key Responsibilities

• Build and administer Jira projects, boards, workflows, custom fields, and dashboards that support AI enablement initiatives.
• Own the intake process for AI tool requests and enablement work, triaging incoming tickets and routing them to the right owners.
• Track project milestones, dependencies, and risks, escalating blockers before they affect delivery timelines.
• Run recurring project ceremonies such as sprint planning, backlog grooming, and status reviews, and capture clear action items from each.
• Write and maintain documentation in Confluence or an equivalent platform, including runbooks, how-to guides, FAQs, and onboarding material for AI tools.
• Produce reporting for leadership on project status, adoption metrics, and enablement outcomes.
• Work with cross-functional stakeholders to gather requirements and convert them into well-scoped tickets and roadmaps.
• Standardize templates, naming conventions, and documentation practices so knowledge stays findable and current.
• Coordinate training sessions, office hours, and internal communications that support AI adoption.
• Audit and retire stale documentation, keeping the knowledge base accurate as tools and processes change.
• Support change management for new AI tool rollouts, including communication plans and adoption tracking.

• Hands-on experience administering Jira, including workflow configuration, permissions, automation rules, and dashboard and report building.
• Proven experience coordinating technical projects with distributed, cross-functional teams.
• Strong technical writing skills, with examples of documentation, runbooks, or process guides written for mixed technical and non-technical audiences.
• Working knowledge of Confluence or a comparable knowledge management platform.
• Familiarity with AI and LLM-based tools and the practical questions employees ask when adopting them.
• Comfort with Agile practices such as sprints, backlogs, and estimation, without being dogmatic about any single framework.
• Highly organized and able to manage multiple priorities and meet deadlines in a fast-moving environment.
• Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
• A solution-oriented approach to problem-solving with an eye for detail and efficiency.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Fluency in Korean is a plus.

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