Senior Business Systems Analyst – Legal Technology

The Intuit FLP (Finance, Legal, and Privacy) Tech team builds Intuit’s core capabilities across enterprise finance, legal, and privacy applications. Our stakeholders include Intuit’s finance team, the Legal, Compliance, and Policy Organization (LCPO), segment business unit leaders, and all Intuit employees. As Intuit consolidates and standardizes backend processes onto common capabilities, we evaluate every solution through a rigorous Build vs. Buy lens.

LCPO is in the middle of the most significant technology transformation — consolidating a fragmented estate onto a modern service delivery platform, building a knowledge and data spine underneath it, and moving from AI-assisted professionals toward agentic orchestration of legal work.

FLP Tech is hiring a Staff Business Systems Analyst for Legal Technology to own that transformation end to end. This is not a requirements-taking role. You will own the Legal Technology portfolio and roadmap: partnering with LCPO Solutions & Strategy and the legal practice groups to envision where legal technology should go over the next two to three years, converting that vision into a prioritized, sequenced roadmap, and working with FLP Tech engineering and cross-functional technology teams across Intuit to deliver it.

The role sits deliberately at the intersection of product management and business systems analysis. You will be as comfortable defending a multi-year platform strategy to senior leaders as you are writing the acceptance criteria for a single intake workflow. You are accountable for the outcome, not the artifact — if the workflow ships and nobody adopts it, that is your problem to solve.

Responsibilities

• Vision, Portfolio & Roadmap. Define and own the multi-year Legal Technology roadmap and the single authoritative view of Legal Tech investment — initiatives, sequencing, dependencies, capacity, and status. Run the operating rhythm that keeps it honest: portfolio and roadmap reviews with LCPO and FLP Tech leadership, and clear escalation with recommended paths when something is off track.
• Stakeholder Partnership & Requirements. Act as the primary partner to Legal Practice Groups (Privacy, Corporate Affairs, Litigations, Regulatory, Compliance & Risk, etc.) to gather requirements, conduct user research, and translate insights into technical requirements.
• Unified Orchestration. Own the roadmap for the unified legal front door — omni-channel intake from Slack, email, Jira and web, smart triage and routing, SLA management and status transparency — and the migration of legacy workflows onto the target platform without losing capability, integrations or audit history.
• Build vs. Buy Governance. Apply an 80% configure / 20% build lens across the LCPO estate. Run structured vendor evaluations end to end — scoring rubrics, demos, proofs of concept, reference checks, security and privacy review, total cost of ownership — build the business case, drive it to a decision with senior stakeholders, and own the implementation you recommended.
• Solution Design & Integration. Lead fit-gap analysis and design the integrations that connect the service delivery layer with CLM, eDiscovery, matter management and outside counsel billing, procurement, identity, and the enterprise data platform. You do not need to write production code, but you must understand APIs, data models and authentication well enough to design realistic solutions and call out unrealistic ones.
• AI Innovation & Prototyping. Build prototypes and run pilots for Generative AI, knowledge management and agentic workflows that eliminate repetitive legal work and institutionalize legal expertise. Critically evaluate AI capabilities inside vendor platforms, and define where human-in-the-loop oversight,…