Client Engagement Manager

K&K Talent Solutions inc is an International recruiting agency that has been providing technical resources in the European, Canada and the USA region since 1993.

This position is with one of our clients in USA , who is actively hiring candidates to expand their teams.

Location:
Mountain View, CA(Hybrid)

We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery.

The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams.

• Serve as the primary point of contact for senior client stakeholders.
• Build strong, trusted relationships and drive strategic conversations.
• Lead delivery/status reviews and manage escalations.

• Oversee performance of all placed consultants across multiple technical and operational teams.
• Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence.
• Ensure quick issue resolution and continuity of delivery.

• Understand client hiring needs and align on skill expectations.
• Partner with recruiting teams on sourcing, screening, and onboarding talent.
• Monitor consultant performance, engagement, and retention.
• Support workforce planning and backfill readiness.

• Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments.
• Ability to collaborate with client teams across engineering, network operations, and field/OSP.
• Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs.

• Mentor internal delivery managers and recruiting partners.
• Drive continuous improvement, communication, and account growth.

• 15+ years experience. Good domain in telecom/ISP delivery, client engagement, or account/delivery management in large consultancy firms.
• Experience managing large staff augmentation or managed-capacity teams.
• Excellent stakeholder management and executive communication skills.
• Proven track record of driving delivery excellence and account growth.
• Ability to work onsite minimum 3 days/week.