Associate District Manager

The Associate District Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. The ADM manages and develops a team of Service Technicians to deliver top quality customer service. They manage service delivery excellence by working directly with Service Technicians, Dispatchers, and Customers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Technician development opportunities.

As leaders in the District, ADM's help recruit, select, coach, motivate, and manage performance for their team.

• Manage daily work force flow, address issues, manage vacation schedules and emergency service scheduled for weekends and evenings.
• Assist with dispatching
• Review timecards for accuracy and make appropriate adjustments
• Coach and empower employees
• Proactively manage customer relationships to effectively solve issues and demonstrate value

• General manager for restaurants or service industry
• Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team