Product & Engineering Operations Director

Product & Engineering Operations Director

Samsung Electronics America | Posted Mar 14

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Full-time

Mountain View

Negotiable

Director of Product & Engineering Operations is a senior, cross‑functional leader responsible for driving the operational excellence of our product and engineering organization. This role blends strategic planning, process optimization, agile transformation, and people management to enable high‑velocity delivery of high‑quality, data‑driven products in a fast‑moving ad‑tech environment.

Who you are:

You are a Thought Leader with a forward‑thinking approach, setting industry standards that others look up to.

You thrive in large, matrixed environments and can weave alignment across product, engineering, sales, and marketing without getting lost in silos.

You have a passion for operational excellence and are constantly looking for productivity improvements through automation and AI usage.

A change agent who is not afraid to challenge the status quo, champion continuous improvement, and rally cross‑functional teams around a vision of higher performance.

You have the ability to dig deeper into the data, uncover root causes, and design solutions that address the heart of the issue, not just the symptoms.

Empathetic Leader who cares about your people, fosters an inclusive environment, and empowers teams to own outcomes and innovate freely.

Key Responsibilities

• Operating Cadence & Strategy:
  Owns the portfolio planning process, road mapping, and execution workflows for product and engineering teams, including sprints, retrospectives, and demo processes.
• Process Optimization & Automation:
  Identifies, designs, and implements scalable workflows to improve efficiency, reduce friction, and enhance the quality of product delivery with an automation mindset.
• Agile Transformation:
  Champion scrum and scaled agile practices for 80+ scrum teams. Conduct maturity assessments, coaching programs and monitor progress through measurable KPIs.
• Data & Analytics:
  Build dashboards, KPI frameworks, and predictive models that drive product & engineering decisions.
• Tooling & Governance:
  Manages the operational tech stack, ensuring consistent tooling adoption (e.g., Jira, Confluence) and maintaining data accuracy and governance.
• Cross-functional Alignment:
  Facilitates communication between Product, Engineering org, Sales, Commercialization, Business operations and Support to ensure alignment on product launches and goals.
• Cross Site Team
  
  Collaboration:
  
  Serve as the primary point of contact for all cross-site operational initiatives. Manage cross site (US, Poland, India, Suwon) operational team to standardize best practices and foster collaboration.
• People & Culture:
  Build and lead a world‑class product development operations team (people, tools, and culture).

• Bachelor’s degree in Computer Science, Engineering, Business, or related field. MBA or advanced technical degree preferred.

• 12+ years in product/engineering operations or program management leadership roles with 5+ years of experience delivering complex software development projects in a global environment.
• Experience in ad‑tech space (DSP, SSP, data processing, programmatic) is a plus.

• Strong ability to influence cross‑functional teams without direct authority and enterprise‑wide process change.
• Proven track record scaling agile teams from 5 to 30+ value streams.

• Ability to turn high‑level business strategy into operational models and actionable plans.
• Strategic thinker with a data‑driven mindset.
• Comfortable navigating ambiguity in a fast‑moving environment.

• Proven experience managing a high‑performance operations team.
• Track record in recruiting, coaching, performance reviews, and career development.

• Expertise in AI/GenAI technologies and their application in product and engineering environments.
• Deep familiarity with agile tooling (Jira, Dev Ops), CI/CD pipelines (Git Hub Actions, Jenkins), Data‑analysis skills (SQL, Python/R, Looker).

• Excellent organizational skills to bring…