Learning Development and Production Leader

The Staff, Learning Development & Production Manager owns the operational success and workforce direction of the Solutions Studio — a team of US-based contingent instructional designers producing learning content at scale for Expert Excellence. This role sits within Portfolio Strategy & Business Excellence and connects the content production function to the broader supply chain — translating intake commitments into delivered, quality-assured learning assets.

This role pivots from execution to oversight, ensuring that the team delivers high-quality, AI-driven learning experiences at scale for both domestic and global (India) operations. You will drive a 'connected studio' model, managing intake-to-build handoffs and ensuring that production meets established quotas and deadlines. By combining instructional design expertise with rigorous operational discipline, you will oversee the deployment of GenAI tools (Claude, LLMs) to maximize efficiency while maintaining Intuit's pedagogical and brand standards.

You serve as the primary mentor and performance manager for our vendor partners, ensuring a zero-defect culture and continuous improvement in speed-to-proficiency baselines.

• Directly manage a team of US-based contingent workers and vendors, providing coaching, feedback, and performance management to drive excellence.
• Foster a culture of mentorship, upskilling team members in advanced Articulate 360 techniques and GenAI production workflows.
• Manage vendor relationships and resource allocation to ensure the studio is appropriately staffed for peak production cycles.
• Lead de-escalation and feedback sessions, constructively coaching contractors through complex project challenges.
• Set clear professional standards and 'lanes' for each role within the contingent team to prevent role overlap and ensure intentional design.

• Operational Oversight & Scaling
• Oversee the end-to-end content production lifecycle for US and India expansion, hitting rigorous quotas and strict delivery deadlines.
• Drive continuous quality improvement by establishing and monitoring QA gates, technical standards, and accessibility compliance.
• Strategize and implement AI-native design systems and asset libraries to scale production capability without increasing workload.
• Standardize intake-to-build handoffs, ensuring 100% adherence to Intuit Brand Identity and Content Standards.

• Govern the use of AI agents in persona and asset creation, ensuring ethical standards and pedagogical integrity.
• Maintain current knowledge of the GenAI tooling landscape relevant to content production and bring forward recommendations for adoption

• Analyze content performance data (L1-L2) to identify areas for iterative updates and maintenance cycles.
• Monitor AI efficiency gains, tracking time-to-market and production cost reductions achieved through automated workflows.
• Regularly audit the content library to ensure relevance, surfacing insights on when content should be retired or refreshed.

• Operate as a connected node in the Expert Excellence supply chain — receiving committed work from Portfolio Delivery Managers and ensuring production is sequenced, resourced, and delivered to plan
• Communicate capacity constraints, production risks, and delivery blockers to the Portfolio Delivery Operations lead before they become delivery failures

• Leadership: 5+ years of experience in learning design with at least 2 years in a people management or operational lead role, preferably managing contingent workers.
• Education:
  
  Associate's or Bachelor's degree in Human Resources, Education,…