Service Manager – Commercial Vehicles

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.

Join ABC Companies as a Service Manager and lead the daily service operations responsible for keeping a high-performing commercial vehicle fleet safe, reliable, and available for service. In this hands-on leadership role, you'll oversee shop operations, fleet availability, repair priorities, road-call response, team development, and customer initiatives while serving as a technical escalation resource for complex vehicle concerns. You'll lead through Foremen and Supervisors, develop technicians, coordinate with customers and vendors, and use operational data to keep vehicles moving.

If you're an experienced service leader who combines strong technical knowledge with people leadership, accountability, and operational execution, this is an opportunity to make a direct impact on fleet performance and customer success.

At ABC Companies, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Company-Paid Basic Life & AD&D Insurance
• Voluntary Term Life & AD&D Insurance
• Flexible Spending Accounts (FSA)
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• Training and Professional Development Opportunities
• Career Growth and Advancement Opportunities

Benefits eligibility and offerings are subject to plan terms and company policies.

The Service Manager is responsible for leading and coordinating daily service operations to maximize fleet availability, repair quality, shop productivity, safety, and customer satisfaction. Working closely with the Operations Manager, this position oversees shop workflow, vehicle-down priorities, road-call response, preventive maintenance findings, labor activity, technical escalations, employee development, and service-related customer initiatives.

The Service Manager provides leadership and accountability through Supervisors and Foremen while serving as a senior technical and operational resource for the Service team. This role partners with customers, vendors, Safety, Facilities, IT, and Corporate teams to resolve operational challenges, improve processes, maintain compliance, and ensure service activities are completed safely, accurately, and efficiently.

• Maximizing fleet availability by maintaining clear visibility into vehicle-down conditions and driving repairs, parts needs, and technical escalations through timely resolution.
• Creating an accountable, high-performing service operation where Supervisors, Foremen, and Technicians understand priorities, quality expectations, and performance standards.
• Effectively balancing customer priorities, preventive maintenance requirements, road calls, vehicle defects, and shop capacity to keep work moving efficiently.
• Developing the technical…