Senior Program Manager, Event Technology

Overview

Working at Atlassian

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The Event Technology Senior Program Manager is responsible for planning, coordinating, and delivering technology solutions for enterprise-level events, including two high-visibility flagship programs, a roadshow program and a developer program.

This role will lead the day-to-day implementation and maintenance of event technology across our portfolio — from registration to mobile app, website, and beyond.

The ideal candidate is a proactive communicator, detail-driven project leader, and problem-solver with experience solving business challenges with event tech solutions, stakeholder management, and cross-functional coordination.

• Lead end-to-end execution of event technology solutions (registration systems, mobile apps, speaker and sponsor portals, attendee-facing tools), ensuring stability, quality, and flawless operation across assigned events.

• Provide input and hands-on execution for configuring and optimizing event technology tools, including branding, customer-facing flows, and integrations.

• Define and manage project scopes, timelines, and technical implementation plans for assigned events, partnering closely with Marcom, Creative, Marketing stakeholders, and partner agencies.

• Establish and run comprehensive QA and testing frameworks, managing ticket triage, bug resolution, and continuous improvement of the event tech stack.

• Drive experimentation and data-informed analysis of event technology performance using a “test and learn” approach, translating innovation goals into actionable execution plans.

• Develop and maintain best-practice documentation, process guidelines, and reusable templates for microsites, registration platforms, and digital experience environments.

• Lead setup and management of integrations with third-party partners, leveraging automation to improve processes, scalability, and productivity as needed.

• Stay current on industry trends and emerging experiential and event technology platforms, making recommendations to enhance the attendee experience and operational efficiency.

• Flawless delivery of event technology across flagship and non-flagship events, demonstrated by minimal technical issues, on-time launches, and consistent positive stakeholder feedback.

• Efficient project execution and cross-functional coordination that reduces turnaround times, improves workflow clarity, and ensures all tech requirements are met within scope, budget, and timeline.

• Measurable improvement in event performance metrics, including enhanced attendee engagement, accurate data capture, and successful adoption of event technology

• 5–7+ years of experience in event technology, event project management, digital event production, or related roles.

• 2+ years experience working with a high growth enterprise technology SaaS company

• Strong understanding of event tech platforms (e.g., registration systems, mobile apps, virtual/hybrid platforms, onsite hardware).

• Must demonstrate end-to-end understanding: from registration to scanning to leads to business metrics.

• Proven ability to manage complex projects with multiple stakeholders and shifting priorities leveraging a project management tool

• Excellent communication, organization, and problem-solving skills.

• Ability to work in fast-paced environments, including flexible hours during event delivery cycles.

• Natural inclination toward thorough testing, quality assurance, catching issues early and creating systematic approaches to ensure stability.

• Direct experience with key event technologies such as Rain Focus, Cvent, Swoogo, Splash Amego and Sessionboard.

• Experience with large-scale enterprise events (5,000+ attendees, multi-day, global, hybrid).

• Extensive Rainfocus experience

• Familiarity with project management software ( Jira, Trello, Confluence, Smartsheet, etc.).

• Experience…