Director of Quality Assurance & Safety

Bon Appetit

We are hiring immediately for a Director of Quality Assurance & Safety position.

• Location:
  
  Mountain View CA.
• Schedule:
  
  Monday
  - Friday
• Pay Range: $120,000 - $140,000 / year
• Bonus Eligible

This director-level leadership role reports to the North America SVP Operations and serves as the strategic leader, technical subject matter expert, and central point of contact for both Quality Assurance (QA) and Safety Excellence across the Bay Area region.

The Director will define regional team expectations, establish robust performance standards, and formulate the long-term safety and compliance strategy to support the account's culinary and hospitality vision. In this role, you will lead and develop a unified, high-performing QA and Safety team of HSE Managers and Associate Managers across the region. This team provides governance, standardized training, and technical consultation to diverse regional operations across all Lines of Business (LOBs)—including cafes, coffee and beverage bars, hubs, commissaries, mobile units, flex spaces, microkitchens, warehouses, and catering.

Our mission is to align with and support the client's workplace food strategy, emphasizing collaboration and innovation to inspire and enable the community to make sustainable, safe, and healthy choices in a culture aimed toward zero incidents.

• Strategic Leadership & Team Expectations
• Strategic Vision:
  Translate the global safety strategy and the Food program’s mission into a multi-year regional safety and QA roadmap. Promote a proactive, preventive approach to safety and quality management.
• Defining Expectations:
  Establish clear performance metrics, KPIs, and deliverables for the Bay Area QA and Safety team, driving absolute accountability across all operational areas.
• Team Leadership:
  Direct, mentor, and coach a team of HSE Managers and Associate Managers. Allocate regional tools, budgets, and resources effectively to ensure stable scaling of safety and QA support as the business expands.
• Regional Governance:
  Direct the unified governance and process standardization across all Bay Area LOBs (Cafes, Coffee hubs, Commissaries, Flex, Microkitchens, Warehouse, Catering, Childcare).
• Crisis & Incident Leadership:
  Direct the regional QA and Safety team in times of crisis, partner decisively with Senior Leadership, and take immediate action to eliminate operational risks.
• Compliance & System Management
• HACCP, SQF, and GFSI Management:
  Direct the development, implementation, maintenance, and verification of robust HACCP, SQF, and GFSI plans and prerequisite programs (PRPs)—such as Good Manufacturing Practices (GMPs) and Sanitation Standard Operating Procedures (SSOPs)—across Bay Area sites as required.
• Regulatory Compliance:
  Serve as the ultimate authority on all local and state regulatory health and safety frameworks (including OSHA, Cal/OSHA). Translate complex regulatory updates into direct, actionable site-level procedures.
• Audit and Inspection Management:
  Coordinate, lead, and oversee responses to all internal, third-party, and regulatory audits. Direct the implementation of corrective and preventive actions across all regional operations.
• Injury & Safety Recordkeeping:
  Ensure rigorous maintenance of injury record-keeping in accordance with state and federal regulations, monitoring regional safety performance metrics (including FSIR and TRIFR).
• Standardized Operations & Quality Assurance
• SOP Development & Standardization:
  Standardize, review, and enforce all QA and food handling/service Standard Operating Procedures (SOPs) across the contract portfolio to eliminate variance. Ensure strict compliance with high-risk guidelines, such as allergen management and cross-contamination prevention.
• Supplier &…