UX Research Manager; AI Mode

Overview

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Job Title:

UX Research Manager – AI Mode
Client:
Google

Location:

Mountain View, CA
Duration: 12-Month Contract

Employment Type:

W2 Only

• Research Leadership & Team Management
  • Lead, mentor, and grow a team of UX researchers.
  • Provide coaching, performance management, and career development support.
  • Establish research best practices and operational excellence.
  • Foster a culture of curiosity, innovation, and user-centered thinking.
• Research Strategy & Execution
  • Define and execute a comprehensive UX research roadmap.
  • Align research priorities with product strategy and business objectives.
  • Design and oversee qualitative and quantitative research initiatives.
  • Drive research programs that inform AI product development and user experience decisions.
• Research Methods
  • Usability Testing
  • User Interviews
  • Surveys
  • Contextual Inquiry
  • User Journey Analysis
  • Behavioral Research
  • Concept Testing
  • Product Validation
  • Mixed Methods Research
• AI & Product Evaluation
  • Evaluate AI-generated outputs against user expectations and instructions.
  • Analyze user interactions with AI systems and conversational experiences.
  • Identify AI failure modes, usability gaps, and intent understanding issues.
  • Provide actionable recommendations to improve AI experiences and product quality.
  • Partner with Product and Engineering teams to optimize AI model performance from a user experience perspective.
• Research Operations
  • Define and improve research methodologies, frameworks, and processes.
  • Ensure consistency, rigor, and quality across research programs.
  • Develop scalable research practices and standards.
  • Communicate insights effectively to stakeholders at all levels.

• Bachelor's degree or equivalent practical experience.
• 8+ years of experience in UX research, applied research, human factors, behavioral research, or related disciplines.
• 3+ years of people management experience.
• Experience leading research initiatives for AI/ML products and technologies.
• Experience developing and launching technology products.
• Strong expertise in both qualitative and quantitative research methods.
• Excellent communication, presentation, and stakeholder management skills.

• Master's Degree or PhD in:
  • Human-Computer Interaction (HCI)
  • Cognitive Science
  • Psychology
  • Anthropology
  • Statistics
  • Related Research Discipline
• 7+ years of experience working with executive leadership teams.
• 5+ years of project leadership experience in large matrix organizations.
• Experience influencing product strategy through research insights.
• Experience evaluating AI-generated content, conversational systems, or generative AI experiences.