Retail Associate - Tennis Warehouse & - Mountain View, CA

Job Title

We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse and Running Warehouse customers in our retail storefront located in Mountain View, California. Join our team of hard-working retail associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.
• Perform basic racquet preparation and maintenance, including stringing and other racquet services.

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

• One weekend shift is required.
• Prior retail sales, cashier, or customer-focused experience preferred.
• Passion and knowledge for Tennis, Pickleball or Running preferred.
• Stringing experience a plus.
• Listen well to customers and serve them in a manner that is friendly.
• Solve problems with creativity.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate effectively, encourage others and behave professionally.
• Take an all-hands-on-deck approach to support the team across the store.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.

This position has no direct supervisory duties.

This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

• Ability to communicate effectively with customers, employees, and external contacts in person, by phone, video, and electronic communication methods to exchange information.
• Primarily stand for extended periods in addition to moving throughout the building to perform essential job duties. This position may require remaining in a stationary standing position for extended periods of time for racquet stringing duties as needed.
• Regularly use hands, wrists, fingers, and arms to operate computers, tablets, phones…