Customer Success Manager

Overview

Exciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems!

Be a part of the huge growth opportunity in design and manufacturing solutions by joining the Customer Success team at Hawk Ridge Systems. As an industry leader for SOLIDWORKS, (the Dassault Systemes 3

DEXPERIENCE platform), we are looking for a driven and customer focused Customer Success Manager (CSM) to support and guide our assigned customer accounts. In this high impact, relationship centric role, you'll manage the full customer lifecycle—from new product awareness and SaaS activation, to adoption, expansion, and renewals. As the primary account manager for your customer portfolio, you will serve as the strategic partner who ensures customers maximize the value of their Hawk Ridge Systems solutions.

If you love helping customers succeed, collaborating cross functionally, and driving long term customer loyalty, this is an exceptional opportunity to grow your career.

Our culture is driven by our core values - Being People Centric, caring about our team members, customers, and our community;
Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and successful Company, this is a fantastic opportunity for you to take the next step in your career!

• As both a strategic partner and dedicated account manager for assigned customers, you will own the full account relationship, guiding customers through new product purchases, SaaS activation, adoption, expansion opportunities, and renewals
• Manage a customer base of accounts through full customer relationship cycle: expansion, subscription, renewals, etc.
• Hit monthly/annual targets by achieving KPIs and revenue targets
• Partner closely with the team and collaborate with colleagues to provide outstanding customer service
• Conduct monthly business reviews with customers
• Converting quotes into sales orders
• Processing credit card payments
• Creating renewal quotes in Salesforce
• Coordinating customer onboarding with our office
• Maintain accurate Salesforce hygiene: contacts, activities, opportunity stages, forecasts

• 2 or more years of technical sales experience in a business-to-business environment is required; however, other types of sales experience may be considered
• Ability to forecast sales goals and SaaS related KPIs using strong analytical skills
• Contribute to team direction and support colleagues across the organization
• Excellent communication skills with a professional, polished style
• Strong organizational, conflict management, and follow through abilities, as well as excellent time management skills
• Previous research experience
• Comfortable managing multiple priorities in a fast-paced environment
• Familiarity with value-based selling and CRM tools experience (Salesforce is a plus)
• Outstanding relationship building skills and an enthusiasm for proactively calling on customers to identify obstacles
• Autonomous, detail-oriented, and self-driven team player who has a strong work ethic, and thrives by prioritizing, multi-tasking, and utilizing your outstanding problem-solving skills in a fast-paced, entrepreneurial environment

• Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and Wellness initiatives
• Competitive Compensation Plan
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Holidays, your Birthday off, and an Impact & Inclusion day off of your choice, as well as Paid Parental Leave and Community Service days off!
• Outstanding Training, Onboarding, Mentoring, and Coaching
• Amazing growth opportunities provide unlimited opportunities for Career Development
• Work at a fun, successful, growing 25+ year-old Company with a team-focused culture
• Work/Life Balance:
  We give you the flexibility you need to succeed, as…