Principal Agentic Transformation & Customer Engagement, AWS Industries - Telecom

Overview

We’re looking for an accomplished industry leader to lead the Agentic Transformation and Solution Adoption initiative on the AWS Telco IBU team. The Agentic Transformation team focuses on defining and driving the Agentic value realization for AWS Telco customers—leveraging AI‑powered autonomous agents to transform how Telecom Service Providers operate the business and their networks, improve customer experience, and optimize service delivery.

The AWS Telco IBU Go to Market and Solutions team works with all Telco Service Providers globally to transform all aspects of their business using AWS Cloud, Amazon Bedrock, Amazon Agent Core, and other AWS Gen AI services.

• Lead the Agentic Value Realization initiative end‑to‑end, defining the vision, strategy, and roadmap for deploying AI‑powered autonomous agents across Telecom Service Provider operations.
• Form a strategy that gets to the core of what customers value from agentic solutions, set priorities that move the initiative forward, and influence diverse stakeholders.
• Drive the solution roadmap with AWS Customer Solutions Engineering, Product Management, and Engineering teams to ensure agentic capabilities meet telecom industry requirements.
• Serve as the thought leader and evangelist for the Agentic Universe concept within AWS and across the industry.

• Develop and architect agentic solutions from a technical perspective, leveraging Amazon Bedrock, AWS Gen AI services, and AWS infrastructure to build scalable, production‑ready autonomous agent frameworks for telecom use cases.
• Guide a team of Solution Architects and technical contributors responsible for creating and validating agentic solutions that address telecom‑specific requirements (e.g., network operations, customer experience, service assurance).
• Stay at the forefront of agentic AI, foundation models, and autonomous systems research to continuously evolve the technical offering.

• Drive customer adoption of the agentic transformation initiative by directly engaging with Telecom Service Providers globally, understanding their business challenges, and demonstrating the value of agentic solutions.
• Build and maintain executive‑level relationships with customer C‑suite and technology leaders, positioning AWS as the strategic partner for agentic AI transformation.
• Lead customer workshops, proof‑of‑concept engagements, and pilots to validate agentic solutions and accelerate production deployment.
• Create compelling business cases and ROI frameworks that articulate the transformative impact of agentic AI for telecom operations.

• Develop and scale the partner ecosystem for the agentic initiative, working with ISVs, SIs, and technology solution providers to create repeatable, scalable industry solutions.
• Engage technology solution providers’ field sales organizations, channels, and end customers to create and drive revenue opportunities for AWS agentic solutions.
• Establish strategic partnerships and co‑development agreements that expand the reach and capabilities of the Agentic Universe platform.
• Create and execute joint go‑to‑market strategies with key partners, including joint value propositions, marketing initiatives, and sales motions.

• Design and deliver comprehensive field enablement programs that equip AWS sales teams, solution architects, and partner teams to effectively position and sell agentic solutions.
• Develop training materials, sales playbooks, competitive positioning guides, and technical enablement content for the agentic portfolio.
• Conduct regular enablement sessions, workshops, and knowledge‑sharing forums to build agentic AI expertise across the field organization.
• Create and maintain a library of customer success stories, reference architectures, and demo environments to support field engagement.

• Drive key deals and strategic engagements by working closely with the GTM team and field sales teams to ensure opportunities are identified, progressed, and closed effectively.
• Set and manage revenue…