Principal Agentic Transformation & Customer Engagement, AWS Industries - Telecom

Principal Agentic Transformation & Customer Engagement, AWS Industries – Telecom

Job :  | Amazon Web Services, Inc.

We’re looking for an accomplished industry leader to lead the Agentic Transformation and Solution Adoption initiative on the AWS Telco IBU team. The Agentic Transformation team focuses on defining and driving the Agentic value realization for AWS Telco customers—leveraging AI-powered autonomous agents to transform how Telecom Service Providers operate the business and their network/s, how they innovate to delivery better customer experience and richer products/services, and how they optimize their service delivery.

• Lead the Agentic Value Realization initiative end‑to‑end, defining the vision, strategy, and roadmap for deploying AI‑powered autonomous agents across Telecom Service Provider operations.
• Form a strategy that gets to the core of what customers value from agentic solutions, set priorities that move the initiative forward, and exert influence to align diverse internal and external stakeholders.
• Drive the Solution roadmap with AWS Customer Solutions Engineering, Product Management, and Engineering teams to ensure agentic capabilities meet telecom industry requirements.
• Serve as the thought leader and evangelist for the Agentic Universe concept within AWS and across the industry.
• Develop and architect agentic solutions from a technical perspective, leveraging Amazon Bedrock, AWS Gen AI services, and AWS infrastructure to build scalable, production‑ready autonomous agent frameworks for telecom use cases.
• Guide a team of Solution Architects and technical contributors responsible for creating and validating agentic solutions that address telecom-specific requirements.
• Stay at the forefront of agentic AI, foundation models, and autonomous systems research to continuously evolve the technical offering.
• Drive customer adoption of the agentic transformation initiative by directly engaging with Telecom Service Providers globally, understanding their business challenges, and demonstrating the value of agentic solutions.
• Build and maintain executive‑level relationships with customer C‑suite and technology leaders, positioning AWS as the strategic partner for agentic AI transformation.
• Lead customer workshops, proof‑of‑concept engagements, and pilots to validate agentic solutions and accelerate production deployment.
• Create compelling business cases and ROI frameworks that articulate the transformative impact of agentic AI for telecom operations.
• Develop and scale the partner ecosystem for the agentic initiative, working with ISVs, SIs, and technology solution providers to create repeatable, scalable industry solutions.
• Design and deliver comprehensive field enablement programs that equip AWS sales teams, solution architects, and partner teams to effectively position and sell agentic solutions.
• Drive key deals and strategic engagements by working closely with the GTM team and field sales teams to ensure opportunities are identified, progressed, and closed effectively.
• Set and manage revenue targets and work with partners and AWS sales organizations to achieve and exceed goals.

Your typical day could include defining the next evolution of the Agentic Universe platform with engineering teams, presenting the agentic transformation vision to a CSP’s C‑suite, reviewing proof‑of‑concept results with a customer’s technology team, conducting a field enablement workshop for regional sales teams, aligning with partner ISVs on joint solution development, reviewing key deal progress with GTM leadership, preparing thought leadership content for an industry conference, or designing new go‑to‑market channels to accelerate agentic solution adoption across the telecom industry.

Telco Global go‑to‑market and solution (GTMS) team has a broad mix of experience at various levels and tenures. We build an environment that celebrates collaboration, delivers relentlessly for our customers, and embraces intellectual honesty. Team members enjoy one‑on‑one mentoring and receive thoughtful, growth‑oriented feedback. We operate with a culture of inclusion and are committed to…